• Clinical Operations Director

    AccentCare, Inc. (Brooklyn, NY)


    Overview

     

    Why You’ll Love Being a PCS Clinical Operations Director at AccentCare

     

    Do you take great pride in achieving the best possible outcomes for patients? Are you passionate about providing exceptional care? Join the AccentCare team today as a PCS Operations Director.

     

    As a Operations Director, you will have the ability to work at the top of your licensure while working one-on-one with your clients to provide them with customized care. Under the guidance of your physician, you will develop plans of care and utilize nursing theories, skills, and techniques to provide quality care to your clients on a daily basis.

     

    When you join AccentCare, you become part of a team that is not only dedicated to their patients, but to each other as well. Here, you will truly make a difference each and every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to achieve success in your career. Bring your passion for patient care and you will build a career you love as a Operations Director.

     

    Join the AccentCare team and apply for this Operations Director opportunity today!

     

    Shift: M-F

     

    Hours: 9:00am - 5:00pm

    SALARY:$75,000 -$85,000

    Offer Based on Years of Experience

     

    What You Need to Know

     

    Provide oversight to the Clinical Operations team by managing the day-to-day activities of the department to ensure clinical services are delivered in a timely manner (ie. assessments, re-assessments, sup visits, etc.) and nursing documentation is compliant and submitted within the required timelines.

     

    Optimize staff workflow through data collection; participate in and monitor process improvement initiatives to gain efficiencies and improve the patient experience.

     

    20 % of Time

    + Work with Clinical Coordinators and Medical Order Coordinators to maintain compliance with nursing documentation and timely submission. Manage tracking tool and reporting for physician orders, and other clinical forms, as needed; ensure documentation is accurately completed and filed in the EMR system.

    20 % of Time

    + Responsible for achieving Client, Caregiver and Referral Source satisfaction and customer service goals. Conduct staff training, roll out corporate and contract initiatives, etc. Ensure departmental adherence to quality metrics and value-based criteria to improve and support patient outcomes.

     

    20% of Time

     

    + Manage patient and caregiver outreach; triage concerns to assess and prioritize care needs.

    20 % of Time

    + Partner with other departments to review complaints and incidents, and navigate successful issue resolution with clients, nurses, case managers, contracts, physicians, etc.

    10 % of Time

    + Responsible for selection, onboarding and training of departmental staff. Manage clinical capacity through full-time and per diem RN staffing. Ensure successful training on AccentCare policies and procedures; use of EMR systems; and regulatory compliance.

     

    Why AccentCare?

     

    + 5 years of management/supervisory experience

    + Bilingual Spanish Speaking Required

    + Minimum 3-5 years of supervisor or administrative experience in the health care delivery field

    + Experience as an administrator/director in a healthcare environment preferred