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Description

We are seeking two reliable and customer-focused Desktop Support Technicians to support a critical, well-defined project focused on Microsoft Intune deployment and a company-wide hardware refresh. This is a hands-on, on-site role at a downtown Madison corporate office.

The team has a solid process and clear project plan in place, and these resources will be dedicated solely to this effort with full team support.

Key Responsibilities

+ Deploy and configure devices using Microsoft Intune

+ Perform hardware refreshes, including device imaging and setup

+ Provide excellent, professional customer service to end users during device transitions

+ Follow established processes and documentation to ensure consistency and efficiency

+ Support a deployment pace of approximately 20 devices per week, with team collaboration

Required Qualifications

+ Strong experience with Windows environments

+ Hands-on background with desktop/laptop hardware, imaging, and device setup

+ Proven dependability and ability to follow a defined process

+ Strong communication and customer service skills

+ Ability to work on-site, 40 hours per week

Preferred Qualifications

+ Experience with Microsoft Intune (highly preferred, but not required)

+ Prior involvement in hardware refresh or large-scale device rollout projects

Requirements • Hands-on experience with Windows operating systems, particularly Windows 10.

• Proficiency in desktop and laptop hardware setup, imaging, and configuration.

• Familiarity with Microsoft Intune or similar device management platforms.

• Strong communication skills and a customer-focused approach.

• Proven ability to follow detailed processes and procedures.

• Experience in large-scale hardware refresh or device rollout projects.

• Knowledge of Active Directory and its applications in desktop environments.

• Availability to work on-site and commit to 40 hours per week. Technology Doesn't Change the World, People Do.®

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