• Account Manager

    Aston Carter (Hunt Valley, MD)


    Job Title: Account ManagerJob Description

     

    The Account Manager is responsible for maintaining consistent communication with assigned clients and facilitating timely service delivery. This role involves educating clients on core value services, ensuring a smooth onboarding process, and identifying opportunities to align client technology with core stack configurations.

    Responsibilities

    + Maintain consistent communication with assigned clients and facilitate timely service delivery.

    + Educate clients/customers on core value services.

    + Ensure smooth onboarding process for clients.

    + Identify and present opportunities to align client technology to core stack configuration.

    + Create, track, and manage opportunities through their lifecycle using ConnectWise.

    + Oversee and provide guidance on resolution of client/customer issues.

    + Schedule and present Quarterly/Annual Business Reviews with clients.

    + Participate in individual and group projects as directed.

    + Create and review proposals with clients and staff.

    + Be available and responsive to inbound communications from clients.

    + Conduct routine check-ins to ensure topics and concerns are addressed.

    + Consistently look for ways to improve client experience and interactions.

    + Conduct regular reviews of service delivery with clients.

    + Establish and manage client expectations.

    Essential Skills

    + Proficiency in account management and sales support.

    + Experience in order processing and administrative support.

    + Inside sales and customer service oriented.

    + Sales administration skills.

    + Bachelor's degree or equivalent preferred.

    + 5 years of customer service experience preferred.

    + 3 years of technical experience relevant to position responsibilities.

    + Exhibited proficiency in all Microsoft Office programs.

    Additional Skills & Qualifications

    + Technical experience relevant to position responsibilities.

    + Bachelor’s degree or equivalent preferred.

    + Proficiency in Microsoft Office programs.

    Work Environment

    The work environment is hybrid with 2 days in the office and 3 days remote, determined by the employee and manager. The office is located in Hunt Valley, MD. Enjoy a team-oriented environment with competitive wages, bonus eligibility, and a comprehensive benefits package that includes generous PTO, holiday pay, 401K with match, insurance options, tuition reimbursement, parental leave benefits, and sick leave in accordance with Maryland Sick & Safe Leave Act.

     

    Job Type & Location

     

    This is a Permanent position based out of Hunt Valley, MD.

    Pay and Benefits

    The pay range for this position is $65000.00 - $70000.00/yr.

     

    • Benefits Offered: o Generous PTO that increases with tenure (initial amount 3 weeks -prorated first year) o Floating Holiday (1 day) o Holiday Pay (7 days) o 401K with annual safe harbor match o Health, dental, vision, pet insurance options o Flexible Spending Accounts o Pet Insurance o Tuition Reimbursement o Parental Leave benefits o Sick and Safe Leave in accordance with Maryland Sick & Safe Leave Act • Team oriented environment

     

    Workplace Type

     

    This is a hybrid position in Hunt Valley,MD.

     

    Application Deadline

     

    This position is anticipated to close on Dec 30, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.