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Evergreen Health

At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.

The Information Technology Technician II is responsible for providing assistance in the operations, support, and implementation of Information Technology for Evergreen Health. They provide maintenance and support for assigned IT systems and collaborate with other IT personnel to address staff computer logistics, phone systems, and new employee technology assignment and/or training.

As part of the essential functions of this role The Information Technology Technician II (IT Tech II):

+ Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems.

+ Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audio/Video support

+ Provide maintenance and support for assigned IT systems

+ Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments

+ Contacts appropriate technology vendors for hardware or software support when needed

+ Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems

+ Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals

+ Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience

Qualified Candidate will have an Associate’s degree in Information Technology or related field with a minimum of four (4) years of professional experience working in the Information Technology field and providing support for computer hardware and software, including but not limited to: Windows 11, Windows Server Environments, and Microsoft 365. Candidate must be able to communicate clearly and professionally in writing and verbally, and demonstrate ability to work across multiple departments and aid with complex and escalated support requests. CompTIA A+ or similar certification(s) preferred. Experience with RingCentral is a plus. Candidate must be able to work autonomously; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential

Job Type: Full-time; Monday - Friday 9am-5pm; Occasional travel to and from other Evergreen locations headquartered in downtown Buffalo; This is not a remote position

Required Education: Associates

Required Experience: Information Technology, IT Support (4 years)

What Evergreen Health Offers You:

+ Multiple comprehensive medical health insurance plans for you to choose from

+ Dental and Vision coverage at no cost to you

+ Paid Time Off package that equals 4 weeks of time in your first year

+ 403b with a generous company match

+ Paid parking or monthly metro pass

+ Professional development opportunities

+ Paid lunch breaks