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Job Summary The Inside Sales Representative is a results-driven professional responsible for driving sales growth through telephone-based communication, proactive outreach, and consistent follow-up. This role focuses on converting inbound leads, reactivating dormant accounts, and generating new business across all Lioher Centers. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, customer-focused environment, preferably with experience in cabinetry, woodworking, or a related industry. Supervisory Responsibilities: None. Duties/Responsibilities: Sales Engagement & Lead Management * Engage promptly with inbound leads: contact new prospects, open accounts, and follow through to order placement. * Prioritize and react immediately to time-sensitive leads based on assigned source and urgency. * Conduct cold calls using internal databases to identify and convert new business opportunities. * Grow the active client base by reactivating dormant, inactive, or at-risk accounts. Support for Commercial & Marketing Initiatives * Contact industry influencers (architects, designers, builders) to schedule Lunch & Learn events with field sales representatives. * Coordinate design consultation sessions between potential clients and in-house designers at Lioher Centers. * Support marketing campaigns and promotional actions to increase traffic and participation during events and product launches. System Maintenance & Data Quality * Maintain and update customer profiles within CRM and ERP systems. * Ensure all customer information is accurate, complete, and regularly reviewed for quality and relevance. Performance Expectations * Meet or exceed daily outbound call quotas and overall engagement targets. * Actively participate in shaping this initiative from the ground up-identify gaps, propose improvements, and provide feedback on lead quality, tools, and processes. * Consistently achieve assigned daily, weekly, and monthly performance metrics. * Collaborate with team members to improve sales processes and enhance customer experience. Required Skills/Abilities: * Native-level fluency in English and Spanish (written and verbal). * Familiarity with CRM platforms (Salesforce, NetSuite preferred) and ERP systems used in manufacturing or distribution. * Highly self-motivated, organized, and target-driven; thrives in a fast-paced sales environment. * Comfortable working with technical catalogs, architectural plans, and product specifications to support customer selection. * Excellent verbal communication, negotiation, and persuasion skills, especially via phone. * Ability to discuss product specs, delivery timelines, installation processes, and post-sales support confidently. * Understanding of cabinet manufacturing components, materials, and customer profiles (dealers, designers, contractors, installers). * Demonstrated success in inside sales or tele-sales, preferably within cabinetry, building materials, or similar technical industries. Education and Experience: * Associate degree in Business or a related field preferred. * Minimum of one (1) year of experience in inside sales, tele-sales, or customer-facing roles. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.