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Tourism Assistant Director

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Tourism Assistant Director

Salary

$1,768.15 - $3,469.85 Biweekly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

CRT-2025-215743-KW

Department

Culture Rec & Tourism-Tourism

Opening Date

12/16/2025

Closing Date

12/30/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The position ofTourism Assistant Directorsupports the Tourism Director with administering and managing of the statewide Welcome Center Program.

The Assistant Director position directly manages the managers at each of the Welcome Center sites.

The Louisiana Office of Tourism operates a statewide network of Welcome Centers that receive over 1 million visitors annually and are

one of the most vital instruments in convincing travelers to visit more of the state by providing detailed and current information on

activities, attractions, restaurants, and lodging as well as responding to a wide array of questions asked by visitors. Their primary

focus is on the day-to-day operations including maintenance, training, customer service and employee relations at the 8 Louisiana

Office of Tourism Welcome Centers.

The Tourism Assistant Director also advises the Tourism Director in planning for the Welcome

Center Program including Major Repairs, Capital Outlay Requests, and the overall Strategic Plan for the Welcome Center Program.

Minimum Qualifications

Four years of experience in tourism information, public relations, or teaching; OR

Six years of full-time work experience in any field plus one year of experience in tourism information, public relations, or teaching; OR

A bachelor's degree plus one year of experience in tourism information, public relations, or teaching; OR

An advanced degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties

• Manages Tourism Managers and line personnel and has broad oversight regarding activities within the Welcome Center Program.

• Conducts monthly site visits of Welcome Centers to ensure efficient and effective operations, including but not limited to areas of safety, maintenance, timekeeping, cost-effectiveness, visitor services, property control, and supply and inventory management.

• Completes special projects as directed by Tourism Director, Assistant Secretary and Deputy Assistant Secretary.

• Manages activities for the Welcome Center program related to the annual State Travel Summit

• Resolve employee issues, complaints, and disputes to the extent possible.

• Creates a cohesive education program for Welcome Center program in the areas of site operations, safety, and hospitality.

• Develops and maintains a site operation manual for use as a reference by Welcome Center Managers.

• Communicates the policies, procedures, decisions, and programs of DCRT and the Office of Tourism to all field staff.

• Advises and coaches managers on good management techniques and best practices. Ensures that all state laws, policies, and procedures are followed by Welcome Center staff.

• Organizes familiarization tours and educational seminars in conjunction with tourism boards, destination marketing organizations, and attractions throughout the state.

• Advises Tourism Director on budget needs for major and minor repairs to buildings, large and small acquisitions, uniforms, and wage employee pay requirements for all centers.

• Monitors all budget expenditures for Welcome Centers and advises Tourism Managers concerning issues with current or projected spending.

• Advises Tourism Director on a comprehensive annual maintenance and repair plan for Welcome Center Program that includes ongoing facility needs; technology improvements and other enhancements to Office of Tourism properties; internal communications, and the preparation of a prioritized master maintenance schedule on a yearly basis.

• Must demonstrate and utilize computer skills and knowledge of a wide range of general and proprietary software.

• Must be able to lift 30 pounds.

• Must be able to work a flexible schedule; including weekends and holidays, evenings, and be accessible by email or phone during emergencies.

• Responsible and accountable for use and maintenance of state property, including state vehicles and laptop computer.

• Performs other duties as assigned and delegated

Position-Specific Details:

Appointment Type: Probational

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Travel: This position requires frequent travel to statewide Welcome Centers and occasional out of state travel.

How To Apply:

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

The Office of the Lieutenant Governor and the Department of Culture, Recreation, and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana as a State, is a Model Employer for People with Disabilities.

Contact Information:

For further information about this vacancy, contact:

Katelyn Wale

Department of Culture, Recreation, & Tourism

1051 N. 3 rd Street

Baton Rouge, LA 70802

Fax: (225) 342-7928

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you have experience managing a facility or multiple facilities?

+ Yes

+ No

02

If you answered YES to the previous question, please describe your experience including the number of years. Reference this experience from your application (not resume). If you answered NO, enter "N/A".

03

Have you ever developed operational policies and procedures? If so, please describe them.

04

Have you ever conducted investigations or played a role in insurance loss reporting?

+ Yes

+ No

05

If you answered YES to the previous question, please describe your experience including the number of years. Reference this experience from your application (not resume). If you answered NO, enter "N/A".

06

Travel is a major component of this position. Have you had any traffic infractions in the previous 5 years?

+ Yes

+ No

07

If you answered YES to the previous question, please provide a date and description for each infraction. If you answered NO, enter "N/A".

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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