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About the job you’re considering

Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

Your role

+ Right translation of customer queries, by the translation solution being implemented.

+ Queries regarding Products and customer orders needs to be addressed. Product knowledge and training will be conducted post joining.

+ Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.

+ Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

+ Stellar customer service skills and the ability to de-escalate customer frustration

+ Must possess a strong understanding on preferred language comprehension skills and translation skills.

+ Sound decision making.Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

+ Strong Communication & Customer Service Skills in the mentioned language being hired for, C1 level

+ Exposure to business domain is an added advantage.

+ Excellent grasping powers able to understand the various processes.

+ Team player with excellent verbal and written communication skill.

Your skills and experience

+ Should be committed and focused to succeed under challenging work environment

+ Should be able to adapt with the changes in the processes and updates in a dynamic process.

+ Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.

+ Should seek feedback on one’s performance and uses that feedback to grow

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

About the job you’re considering

Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s. Demonstrate analytical capabilities while performing tasks. Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

Your role

+ Right translation of customer queries, by the translation solution being implemented.

+ Queries regarding Products and customer orders needs to be addressed. Product knowledge and training will be conducted post joining.

+ Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.

+ Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools

+ Stellar customer service skills and the ability to de-escalate customer frustration

+ Must possess a strong understanding on preferred language comprehension skills and translation skills.

+ Sound decision making.Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

+ Strong Communication & Customer Service Skills in the mentioned language being hired for, C1 level

+ Exposure to business domain is an added advantage.

+ Excellent grasping powers able to understand the various processes.

+ Team player with excellent verbal and written communication skill.

Your skills and experience

+ Should be committed and focused to succeed under challenging work environment

+ Should be able to adapt with the changes in the processes and updates in a dynamic process.

+ Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.

+ Should seek feedback on one’s performance and uses that feedback to grow

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _BSv_

**Title:** _Multi Service PL_

**Location:** _GA-Atlanta_

**Requisition ID:** _082579_