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Principal Product Manager, Knowledge Management

Job Category: Product Management

Meet Our Team:

Pega is changing the way the world uses AI to deliver amazing enterprise capabilities. In this role, you'll help us define and deliver the next generation of the Pega’s AI, RAG, and knowledge systems, driving AI capabilities that enable our clients to build customer experiences that delight. As a technically-grounded product leader with hands-on development experience, you'll design and guide AI platform solutions while serving as the technical bridge between our platform engineering teams, ecosystem partners, and customers. This is a unique opportunity to rapidly accelerate your career and interact with senior stakeholders and executive management at a fast-paced and rapidly growing company.

_This role is based out of our Waltham, Massachusetts office (3x a week)_

Picture Yourself at Pega:

In this role you will shape the product that makes AI real for our clients, combining large language models, vector databases, and Pega’s platform to deliver real-world value for enterprises.

You will leverage your deep technical background in software architecture to solve complex challenges in building performant AI systems. You will guide a talented engineering teams building differentiated products, enabling us to deliver on the promise of AI for our clients.

What You'll Do at Pega:

_Product Ownership_

• Leverage your software development background to oversee and curate a strategy, roadmap, and vision for the ever-evolving, AI driven platform for Pega Knowledge agents

• Maintain a product backlog of high priority work streams that enables Pega to stay current with technological advances and deliver user friendly solutions to our client’s complex problems. Your hands-on technical experience will be crucial in writing detailed requirements for engineering teams

• Be the Product Owner in Pega's agile process, including writing clear stories in Pega's Agile Studio, acceptance of story implementation at Sprint reviews, and conducting periodic business-level play backs to stakeholders to solicit feedback. You'll need to translate complex technical architectures into business value propositions.

• Write and evaluate prompts, ensuring we are delivering GenAI solutions effectively and minimizing the need for our clients to have deep LLM knowledge to implement successful solutions.

• Work with executive leadership, clients, partners, and analysts to articulate a clear vision for the future of our product.

_Competitive Product & Market Analysis_

• Stay current on competitive market offerings and deliver on differentiation, positioning, and communications. Your technical expertise will be essential in conducting deep technical competitive analysis.

• Research innovative approaches to solving similar problems, remaining current on all related technologies. Your background will help you evaluate emerging technologies and AI patterns from a practical implementation perspective.

• Evaluate new and emerging technologies and determine applicability to current and future projects and markets, as related to AI and RAG solutions. You'll need to assess technical feasibility, scalability, and architectural fit based on your . experience.

• Initiate formal and informal reviews of ideas and technical objectives – promote ideas and practices which drive innovation by leveraging your deep understanding of software design principles and enterprise architecture patterns

_Leadership & Product Evangelism_

• Motivate and inspire team to achieve outstanding results by providing technical leadership and product guidance based on your experience

• Coach employees to increase levels of competence and performance

• Effectively and persuasively communicate plans, roadblocks, and successes with colleagues and make recommendations for improvements including detailed technical explanations to engineering teams and high-level summaries for executive stakeholders

• Communicate with senior Pega leadership, as well as customer and partner leadership. Your ability to discuss complex technical architectures with both technical and business audiences will be essential.

• Help others, work collaboratively across the organization, and embrace a “One Pega” approach in support of Pega objectives

• Support product strategy, future direction, and currently available features and functions to customers, partners, industry analysts and other areas of the organization. This includes speaking engagements, webinars, and customer visits where you'll need to present technical solutions and our UX approach

Who You Are:

• You are a hands-on technologist with significant software development and/or software architecture experience who can hold your own in detailed technical discussions about data architecture, integration patterns, and enterprise-scale systems

• You are skilled at creating Product Strategy, vision and roadmaps to deliver customer driven integration solutions backed by deep technical understanding of implementation complexities and architectural trade-offs

• You are imaginative and creative, able to identify solutions to pervasive customer needs and build features that are differentiated and compelling while ensuring technical feasibility and scalability based on your development experience

• You have proven experience leading technical teams and can effectively communicate with software engineers, architects, and technical stakeholders about complex integration challenges involving customer data platforms, data lakes, and decision data stores

• You are a strong technologist skilled at adopting leading technologies (open source or otherwise) with hands-on experience evaluating and implementing enterprise-scale data engineering solutions

• You enjoy working on innovative solutions that drive company growth

• You excel at influencing key decision-makers through both technical expertise and business acumen

• You consistently provide a clear point of view verbally and pictorially including architecture diagrams, product presentations, and requirement documents.

• Demonstrated ability to communicate successfully to both internal and external customers, including senior executives with the ability to seamlessly transition between technical deep-dives and business-level discussions

What You've Accomplished:

• BA/BS Degree in Engineering, Computer Science, or related degree

• Minimum 15 years' experience in software development; Product Analysis, Technical Architect, Technical Project Lead with significant time spent in hands-on development and/or software architecture roles

• 10+ years in Engineering/Product Management with a strong technical foundation and continued involvement in technical decision-making

• Experience writing prompts, using GenAI tools, working with RAG systems, and solving real world problems using generative AI.

• Experience defining, designing and delivering enterprise scale systems including direct experience with scalability challenges, performance optimization, and system integration complexities

Pega Offers You:

+ Gartner Analyst acclaimed technology leadership across our categories of products

+ Continuous learning, innovation, and development opportunities

+ An innovative, inclusive, agile, flexible, and fun work environment with the ability to work with some of the largest and best known companies in the world.

+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company\#LI-KH2

Additional Information

Base salary range for this role is 167,600 - 257,600 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 22862

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity