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Job Description

Insight Global is looking for a IT Support Service Desk Technician for a Senior Living Operator client in the Des Moines, IA area. This individual will join a team of 3 service desk technician supporting both corporate and community level users with hardware and software support. You'll be responsible for tier 1 support, answering incoming service calls and providing level 1 support.

Hourly pay rate for this position ranges between $23.00-$26.00 and is dependent on years of experience and skill set.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1-2+ Years of Experience in IT Support with both hardware and software troubleshooting.

• Experience working a ticketing system.

• IT Customer support experience, collaborating with users in person and over the phone.

• Experience with Okta SSO

• Microsoft office (Word, Power Point, Excel, Teams Outlook)

• Windows 11 • BMC Helix ticketing systems

• A+ Certification

• Bachelors Degree or Associates Degree