• Senior Client Delivery Manager

    Insight Global (Newtown Square, PA)


    Job Description

    The Senior Client Delivery Manager (CDM) is a customer-facing role focused on Large & Strategic Customers.

    They will:

    -Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

     

    -Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.

     

    -Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.

     

    -Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

     

    This person must have comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools and understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

    Following are the key tasks that this role will perform:

    Primary contact for the customer regarding technology and cloud technical service delivery discussions.

     

    Support client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regards to service delivery.

     

    Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

     

    Ownership & detailed understanding of the customer landscape managed within NS2 & understand interdependencies between systems (both within NS2 and beyond).

     

    Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.

     

    Analyze customer technical requirements and organize / co-ordinate experts from NS2 Delivery team and drive those topics to resolution to the satisfaction of the customer.

     

    Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

    -Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

     

    -High proficiency in the SAP product portfolio, offerings, and industry solutions.

     

    -Strong technical project management skills & customer-facing experience

     

    -Strong ability to translate between technical and non-technical audience with confidence

     

    -Strong engagement management, relationship building and de-escalation skills

    -Excellent presentation, communication and moderator skills

    -Good understanding of SAP solutions (releases, platform interdependencies, etc.)

     

    -Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

     

    -Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

    WORK EXPERIENCE:

    -4+ years of experience with SAP Basis administrative duties REQUIRED.

     

    -4+ years of customer-facing SAP Technical Consulting experience.

     

    -4+ years of solution design, enterprise architecture, and or SAP implementation.

     

    -2+ years’ experience in technical project management for SAP Operations or Implementation -SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus.

     

    -Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.

     

    -SAP HANA and S/4 HANA skills would be very helpful but not mandatory.

     

    -Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.