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The Business Support Coordinator will play a critical role in supporting key account sales activities by managing the sales order process, assisting with quotes and proposals, and delivering exceptional customer service. This position ensures timely and accurate quoting, order entry, and fulfillment while addressing order related issues to enhance the customer experience. The coordinator will collaborate with sales team members and management to optimize SOPs and drive continuous improvement. This role will manage select sales administration tasks, handle key account financial activity, and generate insightful reports that support strategic decision making and department goals.

Key Responsibilities:

+ Account Sales RFQ/RFP Support:

+ Handle operational tasks related to the quoting and proposal process.

+ Assist the RFQ process to exceed customer expectations in timeliness and quality of presentation.

+ Cross-referencing competitor tool lists and creating Matco quotes.

+ Sales Order Management:

+ Oversee sales order management process, from order entry to fulfillment, to ensure orders are being processed accurately and efficiently.

+ Key account order entry, processing, and system forecasting.

+ Oversee dept backorders and hold orders to maximize sales and deliver high quality customer service.

+ Customer Service:

+ Act as contact for key accounts to resolve issues and create streamlined experience.

+ Identify, communicate, and help resolve any order processing issues: i.e. Declined C/C, EDI orders.

+ Sales Process Optimization:

+ Work closely with sales managers, reps, and cross-functional teams to ensure the sales operations are aligned with business goals.

+ Assist with the development of dept SOPs and Best Practices in the areas of customer service and inside sales support. Drive consistent application in Daily Work to ensure efficient customer transactions.

+ Assist the team in refining, automating, and optimizing our sales support processes.

+ Administration Support:

+ Manage select sales administration including but not limited to: Bid paperwork, new account setup, creating spreadsheets and data entry, operating budget expenses, and field consignment orders.

+ Mange key account accrual statements, incentive activities, balances.

+ Reporting & Analysis: Create and prepare reports and assist with presentations that support the dept strategy.

+ Design data templates, retrieve system data, compile historical sales data, and develop reports to identify patterns and enable decision making.

First Six Month Deliverables:

+ Develop proficiency with customer quoting, order processing, and forecasting.

+ Understand system sales reporting data; Matco BI reports: KPI data.

+ Commercial Dept. sales process Kaizens.

+ Review current SOPs for all processes for refinement.

+ Work with team to optimize forecasting processes, order hold tools, and SOPs.

+ Team up with Sr Manager to identify, prioritize, and execute on opportunities for analysis, improvement, and automation.

WHO YOU ARE (Qualifications)

+ 7+ Years experience managing sales support operations effectively.

+ High School Diploma Required. Bachelors Degree Preferred.

+ Lead continuous improvement and process optimization.

+ Manage order entry to fulfillment accurately and efficiently.

+ Proactive problem solver with strong customer focus.

+ Work with sales and other teams to align operations.

+ Analyze data, report KPIs, and forecast sales.

+ Advanced Excel, BI tools, and AS400 system proficiency.

+ Develop and train on SOPs for process consistency.

+ Manage RFQ process to drive sales growth.

+ Provide excellent service to commercial accounts.

+ Oversee order entry, forecasting, and backorder resolution.

+ Handle bids, account setups, budgets, and consignment.

+ Create templates and reports for decision-making.

+ Manage accruals, incentives, balances, and quoting.

+ Compare competitor tools and create quotes.

The base compensation for this position is $85,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS MATCO

Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com .

BENEFITS

Annual bonuses/incentives (depending on position)

Immediate company benefits (medical, dental, vision, life, etc.)

401k with company match

401k defined contribution after 1 year of service

High level of employee engagement

Walking path and gym equipment onsite

Food trucks on site during the summer

Dress for your day - every day casual/jeans

Employee discounts

15 days vacation + 4 floating holidays + 8 paid holidays

Paid maternity & paternity leave

Tuition reimbursement

Student loan payment assistance

Hybrid work environment (2 days remote)

Annual Day of Caring for employees to volunteer

Discounts on tools

Annual team building events

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WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."