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Position Title: SMART IT Coordinator

Schedule: Part-Time ( Hours: 10–15 hrs/week during development; 5–10 hrs/week post-launch (immediate start - August 2026). )

Timeline: 8 Months (with possible extension)

Project Overview

The Silver Mental Health & Support Resource Network (SMART) is launching a digital platform to connect NYU Silver students, alumni, and licensed professionals. Development is active and aligns with NYU enterprise architecture. Additional part-time IT capacity is required to ensure continuity, institutional compliance, technical alignment, and vendor oversight. The IT Coordinator will serve as the technical liaison between SMART leadership, NYU IT stakeholders, and the external vendor, ensuring smooth platform development, deployment, and post-launch operations. Works with Silver leadership and project team for SMART

Primary Responsibilities

1. Requirements & Technical Alignment

+ Validate and clarify technical and functional requirements

+ Ensure alignment with NYU architecture, identity, security, and data standard

+ Confirm appropriate role-based access, security design, and data flows

+ Participate in design sessions and provide technical review

2. Vendor Management & Liaison Work

+ Serve as main technical Point of Contact for vendor

+ Respond to and resolve vendor technical questions

+ Ensure timely delivery of product milestones and issue resolution

3. Development & Testing

+ Support testing and QA cycles

+ Participate in technical sign-off checkpoints

+ Identify integration and interoperability risks

+ Review data migration plans and validate data models

4. Operational Support Post-Launch

+ Serve as escalation point for platform support

+ Manage change requests and update cycles

+ Monitor vendor SLA performance and review service metrics

+ Support future roadmap planning and enhancements

5. Knowledge Transfer & Documentation

+ Ensure vendor provides technical documentation

+ Coordinate knowledge hand-off to business and IT stakeholders

+ Bachelor’s degree with 5 years of relevant experience

+ Strong knowledge of NYU systems, governance, and security policies

+ Experience working with enterprise vendors and web/app platforms

+ Familiarity with CRM workflows, identity/authentication, and data security

This position is classified under the professional research staff category at NYU and does not qualify for visa sponsorship including STEM OPT extension. Applicants must be authorized to work in the United States for the duration of employment.

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In compliance with NYC’s Pay Transparency Act, the hourly rate for this position is $45-$65 . New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

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