• Rockford Overnight Dispatcher

    Superior Ambulance Service (Rockford, IL)


    Overview

    History of the Company:

    Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

    Job Summary:

    The dispatcher is responsible for dispatching, overseeing and maintaining the status’ of the gantt, monitoring Round Trip transports, giving out appropriate ETA’s, triaging ambulance response, and act as support to customer service representatives.

    Expectation of Position:

    Supports the company mission by exhibiting the following behavior with employees and providers:

    + Communication

    + Accountability

    + Responsiveness

    + Excellence and Competence

    Responsibilities

    Essential Duties and Responsibilities:

    + Be extremely knowledgeable in service area

    + Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions

    + Prioritize request for ambulance service

    + Monitoring Round Trip

    + Communicate issues to marketing, management, and customers as necessary

    + Assist EMT’s and Paramedics with directions as necessary

    + Maintain appropriate status of crews at all times

    + Delegate additional responsibilities to assistant as necessary

    + Assist in receiving and entering in request for transportation (phone and electronic portal)

    + Communicate patient diversions and keep all appropriate associated records

    + Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary

    + Other duties as assigned

    Qualifications

    Qualifications:

    + Map reading skills

    + Problem solving skills

    + Multi-tasking ability

    + Effective communication skills

    Physical Demands:

    While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all Logis chat messages, and ability to type is required. Employee should be able to work under stressful conditions.

    Work Environment:

    While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, ect.

     

    Benefits

     

    + Flexible Scheduling

    + Competitive Compensation

    + Immediate EMT/Paramedic Job Placement

    + Multiple Station Locations with the Ability to Transfer Throughout Company

    + Opportunity to Work Overtime

    + Health/Dental/Life Insurance

    + Tuition Reimbursement

    + Opportunity for Career Growth

     

    Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here: Benefits Page. (https://www.superiorambulance.com/benefits)

     

    Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V

     

    Salary Range

     

    USD $22.00 - USD $24.00 /Hr. rates offered based on years of experience and full time scheduled templates. Additional earnings via bi-weekly bonus up to $4.00 /HR.