"Alerted.org

Bath Planet Inland Empire is looking for a customer service representative to join our team in our Wildomar office. This person will drive customer satisfaction by fielding inquiries, addressing Customer Needs.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

+ Manage inbound and outbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.

+ Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.

+ Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

+ Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

+ Bachelor’s degree or equivalent

+ 1-2 years proven experience in supporting client success

+ Excellent written and verbal communication skills

+ Ability to address complaints and issues with effective solutions and a positive attitude

+ Passion for delighting customers with above and beyond service

+ Excellent time-management and prioritization skills

+ Familiarity with CRM system

Bath Planet offers Health Insurance and 401k.

.

Powered by JazzHR