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Position Details

Position Information

Department Enrollment Mgmt InfoTech (XEM)

Position Title Analyst-IT Systems

Job Title CRM Manager for Graduate Admissions

Appointment Type Professional Faculty

Job Location Corvallis

Benefits Eligible Full-Time, benefits eligible

Remote or Hybrid option?

Job Summary

The Office of Enrollment Management Information Technology and University Information Technology is seeking a CRM Manager for Graduate Admissions. This is a full-time (1.00 FTE ), 12-month, professional faculty position.

The CRM Manager for Graduate Admissions within Enrollment Management reports to the Executive Director of Digital Engagement and Marketing. This role provides functional administration and optimization of Slate CRM to support graduate recruitment communications, application processing, faculty and committee review, and student engagement from prospect to enrolled.

The position serves as the primary Slate liaison to Graduate Admissions and Graduate Academic Departments, translating enrollment and recruitment needs into sustainable Slate configurations, campaigns, and user support. The CRM Manager for Graduate Admissions advises on how Slate can best support graduate recruitment and admissions strategies, aligns configurations with institutional standards, and partners with marketing staff to execute and evaluate communications.

In this role, the CRM Manager for Graduate Admissions owns functional configuration and campaign execution in Slate.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

•Top 1.4% university in the world

•More research funding than all public universities in Oregon combined

•1 of 3 land, sea, space and sun grant universities in the U.S.

•2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

•7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone

•100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

•35k+ students including more than 2.3k international students and 10k students of color

•217k+ alumni worldwide

•For more interesting facts about OSU visit:https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including:

•Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

•Free confidential mental health and emotional support services, and counseling resources.

•Retirement savings paid by the university.

•A generous paid leave package, including holidays, vacation and sick leave.

•Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

•Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

•Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU’s safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.

Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

40% – Stakeholder Engagement, Training, and Communication Support

+ Serving as the primary functional liaison for Graduate Admissions, provides onboarding, training, and ongoing support for graduate programs, graduate coordinators, and faculty committees using Slate for recruitment, application review, funding, offer-tracking and pre-enrollment processes.

+ Design, schedule, and optimize graduate recruitment and admissions communications in Slate, partnering with Digital Engagement and Marketing and Graduate Admissions on audience strategy, content implementation, testing, and performance evaluation. This includes communications for prospects, applicants, admits, and deposited students across multiple terms and modalities.

+ Foster strong relationships across the Division of Enrollment Management, with graduate colleges and programs, and with campus partners to support coordinated and institutionally optimized use of Slate for graduate student recruitment.

+ Adhere to documentation protocols to track and archive workflow processes, reference materials, and configurations that form a knowledge-base for graduate Slate users, including Graduate Admissions staff, Graduate Program Coordinators, and faculty reviewers.

30% – CRM Administration and Configuration

+ Maintain and optimize Slate forms, portals, events, queries, communications, and reader configurations to support graduate recruitment and admission operations, in accordance with established configuration standards.

+ Partner with Graduate Admissions and Graduate Programs to map business processes and configure Slate workflows, application questions, faculty and committee review forms, decision release plans, funding and offer records, and pre enrollment milestones that align with policy and practice.

+ Coordinate with Enrollment Management Information Technology and University Information Technology on matters related to technical changes that affect integrations, enterprise data flows, or platform settings by documenting business requirements, participating in solution design conversations, and supporting user acceptance testing.

+ Perform routine checks on operational reports, data loads, and key graduate processes in Slate. Identify issues, correct configuration level problems, and escalate data feed or integration issues to Enrollment Management Information Technology for resolution.

+ Monitor the impact of configuration changes on graduate users and prospective students, and adjust settings or processes to improve usability, accuracy, and performance for programs and applicants.

20% – Business Analysis and Strategic Operations

+ Create, maintain, and interpret graduate recruitment and admission reports using Slate and approved enterprise reporting tools. Translate findings into actionable recommendations for Graduate Admissions, Graduate Programs, and college leadership.

+ Gather business requirements from Graduate Admissions staff, Graduate coordinators, and faculty committees and translate them into specific Slate configuration needs, including queries, populations, forms, workflows, and communications.

+ Use Slate analytics and other data sources to assess the effectiveness of graduate recruitment and application initiatives, including communication performance, funnel progression, time to decision, and operational efficiency.

5% Data Stewardship and Access Coordination

+ Coordinate user access requests, role assignments, and security groups for users in alignment with established security standards.

+ Help ensure that Slate data entry and usage practices for graduate records follow university policies and relevant federal and state regulations related to student information and communications.

+ Represent Graduate Admissions in discussions relate to data retention, archival, and auditing led by Enrollment Management Information Technology and University Information Technology.

+ Support efforts to improve data quality and consistency in Slate by promoting standard definitions, reference values, and business rules among graduate user groups.

5% – Professional Development and Continuous Learning

+ Participate in conferences, webinars, user groups, and internal trainings focused on enrollment CRM , graduate recruitment, and admissions best practices.

+ Engage with the Slate user community to identify emerging practices that can be appropriately applied to graduate operations at Oregon State University.

+ Proactively investigate the capacity of software enhancements, vendor releases, and new tools to improve graduate recruitment and admissions operations and student experience.

What You Will Need

+ Bachelor’s degree Business, Computer Science or a field related to responsibilities,andfour years of progressively responsible experience using or administering a CRM to support recruitment, admissions, or student engagement in a higher education settingORan equivalent combination of education and experience using or administering a CRM .

+ Significant hands-on experience with Slate in an admissions, recruitment, or enrollment management context.

+ Demonstrated ability to operate as a lead worker or subject matter expert, including taking ownership of complex CRM configurations, coordinating work with colleagues, and setting priorities for a shared workflow.

+ Experience translating business requirements into CRM configurations such as forms, workflows, portals, communications, queries, and reports.

+ Experience providing training, consultation, or day to day support to a wide range of users with different levels of technical comfort.

+ Strong analytical and problem-solving skills, including comfort working with data definitions, mapping, and data quality review.

+ Demonstrated commitment to equity, inclusion, and accessible design in student facing systems and communications.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

+ Five or more years of experience with Slate in a higher education environment, including responsibility for building and maintaining critical graduate or professional admissions and recruitment business processes.

+ Experience serving as the primary functional CRM contact for a graduate admissions office, graduate college, or similar unit.

+ Experience leading cross functional projects that involve Graduate Admissions staff, graduate programs, marketing teams, and IT partners.

+ Experience creating or optimizing student facing communications in a CRM environment, including email, SMS , events, and portals, with a focus on graduate audiences.

+ Familiarity with Banner or a comparable student information system, and with institutional reporting practices related to graduate enrollment and student success.

+ Familiarity with tools commonly used to support CRM reporting or communications such as query builders, basic SQL , HTML , or Liquid used in a functional configuration or template editing context rather than in a software engineering role.

+ Experience mentoring other staff, coordinating the work of student or professional employees, or serving as an informal team lead.

Working Conditions / Work Schedule

This position is located on-site in Corvallis, Oregon, and may be eligible for flexible or hybrid work arrangements with supervisor approval after six months of continuous employment. Occasional travel may be required. The position may require flexible hours during critical project launches or CRM maintenance periods.

Pay Method Salary

Pay Period 1st through the last day of the month

Pay Date Last working day of the month

Recommended Full-Time Salary Range $75,000 - $91,000

Link to Position Description

https://jobs.oregonstate.edu/position\_descriptions/171238

Posting Detail Information

Posting Number P09615UF

Number of Vacancies 1

Anticipated Appointment Begin Date 03/01/2026

Anticipated Appointment End Date

Posting Date 12/17/2025

Full Consideration Date 01/07/2026

Closing Date 01/12/2026

Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants

Special Instructions to Applicants

To ensure full consideration, applications must be received by January 7, 2026.Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Dan Crouch at [email protected]

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Starting salary within the salary range will be commensurate with skills, education, and experience.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team [email protected].

Supplemental Questions

Read More at: https://jobs.oregonstate.edu/postings/175521

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.