• Business Systems Engineer

    Lumen (Albany, NY)


    About Lumen

     

    Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

     

    We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

     

    The Role

     

    We are seeking a Business Systems Engineer to design, build, and maintain automation solutions that streamline and optimize marketing operations. This role will leverage Adobe Workfront Fusion, Microsoft Power Platform (Power Apps, Power Automate, Dataverse), and Salesforce Flow to create scalable, efficient processes that reduce manual work and improve cross-functional collaboration.

     

    Location

     

    This is a work from home position within the U.S.

    The Main Responsibilities

    + Automation Development: Design, build, and maintain automation solutions using Adobe Workfront Fusion, Microsoft Power Platform (Power Apps, Power Automate, Dataverse), and Salesforce Flow to streamline marketing and operational processes.

    + Integration: Connect and orchestrate workflows across core systems such as Salesforce, Adobe Workfront, SharePoint, Microsoft Teams, and other marketing tools using APIs, connectors, and low-code integration patterns.

    + Governance & Security: Implement best practices for Application Lifecycle Management (ALM), environment strategy, Data Loss Prevention (DLP) policies, and security roles across Adobe, Microsoft, and Salesforce platforms.

    + Monitoring & Maintenance: Ensure reliability and scalability through proactive error handling, logging, and performance monitoring of automation workflows.

    + Stakeholder Engagement: Partner with Marketing, Sales, and Operations teams to gather requirements, manage intake, and deliver automation solutions aligned with business priorities.

    + Documentation & Training: Develop user guides, conduct demos, and provide training to drive adoption and empower teams to leverage automation tools effectively.

    + Continuous Improvement: Stay current on new features and capabilities in Adobe, Microsoft, and Salesforce ecosystems; optimize existing automations; and track ROI and time savings to demonstrate business impact.

     

    What We Look For in a Candidate

    Required:

    + Hands-on experience with Adobe Workfront Fusion, Microsoft Power Apps, Power Automate, and Salesforce Flow.

    + Proven ability to deliver production-grade automations with robust error handling, logging, and monitoring.

    + Strong understanding of REST APIs, JSON, OAuth, and webhooks.

    + Familiarity with Application Lifecycle Management (ALM) practices, including environment strategy and version control.

    + Excellent problem-solving skills and ability to translate business requirements into technical solutions.

    + Strong communication and documentation skills for stakeholder engagement and training.

    Preferred:

    + Certifications in Power Platform or Adobe Workfront Fusion.

    + Experience integrating with Salesforce, SharePoint, Teams, or other marketing technology platforms.

    + Basic scripting skills (PowerShell or JavaScript) for advanced automation scenarios.

    + Background in Marketing or Sales Operations processes.

    + 4+ years of experience or a master degree.

     

    Compensation

     

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

     

    Location Based Pay Ranges

     

    $82,969 - $110,625 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

     

    $87,117 - $116,156 in these states: CO HI MI MN NC NH NV OR RI

     

    $91,266 - $121,688 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

     

    Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

    Learn more about Lumen's:

    Benefits (https://jobs.lumen.com/global/en/benefits-statement)

     

    Bonus Structure

     

    \#LI-Remote

    \#LI-MB1

    Requisition #: 340868

     

    Background Screening

     

    If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

     

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

     

    Equal Employment Opportunities

     

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

     

    Disclaimer

     

    The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

     

    In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

     

    Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.