"Alerted.org

Job Location: Corning NY (Hybrid)

Duration: 12 Months Contract

Job Description:

+ Takes calls from internal customers and department representatives in a fast-paced environment. This is a customer service position. First point of contact for internal customers.

+ Responsibilities include:

+ Position acts as a liaison between internal customers at all levels, and other departments within division.

+ Enters reservations into conference room scheduling software and facility work order system. Enters work orders into software utilized by division partners. Meets with department groups for customer events.

+ Customer Support: Provide exceptional service to internal customers via phone/email/Teams

+ Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.

+ Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.

+ Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.

+ Event Coordination: Assist department groups in planning and executing customer events.

+ Recordkeeping: Maintain accurate records of requests, orders, and communications.

+ Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Experience:

+ Preferred: Previous experience in a call center, customer service, or administrative support role.

+ Adaptability: Ability to thrive in a fast-paced environment and respond effectively to changing priorities

Skills:

+ Strong written and verbal communication skills for building positive relationships across all organizational levels.

+ Exceptional organizational and multitasking abilities, with attention to detail.

+ Technical proficiency with scheduling and work order software, or aptitude for learning new systems quickly

Education:

+ 2 year degree REQUIRED, business related fields are preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.