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Adecco is assisting a local client recruiting for Tier Two Customer Service Specialist opportunities in Houston, TX. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is a leader in the energy sector and values independent, detail-oriented problem solvers. If Tier Two Customer Service Specialist sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Tier Two Customer Service Specialist include but are not limited to:

+ Manage and resolve escalated cases from the Tier One call center using Salesforce to ensure high-quality customer resolution.

+ Act as a liaison between customers, internal teams, and utility providers to investigate and address complex billing-related inquiries.

+ Maintain accurate case documentation and follow established workflows to resolve systemic issues impacting the customer experience.

Candidates for Tier Two Customer Service Specialist must meet the following requirements to be considered:

+ Proven experience in a high-volume customer service or escalated support environment with proficiency in Salesforce and order-to-cash systems.

+ Strong technical skills including basic Excel for data tracking and reporting, alongside excellent time management and organizational abilities.

+ Ability to work independently in a remote capacity with a requirement to be in the office at the Houston/Kinder Morgan location once per week on Wednesdays.

What's in this Tier Two Customer Service Specialist position for you?

+ Pay: $26.00/hr

+ Shift: M-F 8:00AM-5:00PM, Hybrid (Wednesdays in office)

+ Weekly paycheck

+ Dedicated Onboarding Specialist & Recruiter

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Tier Two Customer Service Specialist is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Tier Two Customer Service Specialist position and other opportunities with Adecco in Houston, TX, apply today!

**Pay Details:** $26.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.