• IT Helpdesk Technician

    Adecco US, Inc. (Blanchester, OH)


    **Position:** IT Helpdesk Technician _(Temp-to-Hire)_

    **Department:** Information Technology

    **Reports To:** Helpdesk Manager

    Position Overview

    We are seeking a motivated **ONSITE** IT Helpdesk Technician to join our IT team on a **temp-to-hire** basis. This role is responsible for maintaining, installing, and troubleshooting IT systems to ensure reliable and efficient operations while delivering exceptional technical support to end users.

    Key Responsibilities

    + Provide first-level technical support to end users by responding to help desk tickets, phone calls, and emails.

    + Diagnose, research, and resolve hardware, software, and system issues in a timely manner.

    + Document, track, and monitor reported issues to ensure proper resolution and follow-up.

    + Install, configure, and troubleshoot Microsoft Windows operating systems (Windows 7/8.1/10/11), Microsoft Office, and imaging technologies.

    + Deploy and support computer hardware and peripherals as needed.

    + Assist with the research and implementation of technology solutions related to Helpdesk support.

    + Provide off-hours support as required, including taking company-provided equipment home to respond to support needs.

    + Participate in special projects and additional duties as assigned by management.

    Qualifications

    Knowledge, Skills, and Abilities

    + Strong customer service skills with the ability to multitask in a fast-paced environment.

    + Solid understanding of computer hardware components (SSD, RAM, processors, etc.).

    + General knowledge of IT systems and how they interconnect.

    + Familiarity with mobile devices, including iPhone and iOS.

    + Basic working knowledge of TCP/IP and LAN networking.

    + Ability to follow safety policies and company guidelines at all times.

    Best Candidates Will Have

    + Hands-on **networking experience** in a business or enterprise environment.

    + Experience **configuring and troubleshooting network devices** .

    + **Router configuration** and support experience.

    + **Firewall experience** , including basic configuration and troubleshooting.

    Education

    + Associate’s degree in Information Technology or a related field, relevant certifications, or equivalent hands-on IT experience.

    Experience

    + Minimum of 1 year of IT Helpdesk or related experience.

    + Relevant IT certifications are a plus and will receive higher consideration.

    Schedule

    + **Flexible start times available:**

    + **8:00 AM – 4:30 PM**

    + **6:00 AM – 3:00 PM**

    Working Conditions & Physical Requirements

    + May be exposed to equipment noise, heat, cold, and dust in a manufacturing or office environment.

    + Ability to stand, sit, walk, bend, reach, and stretch for extended periods as required by job duties.

    + Ability to lift, push, pull, and carry up to 50 lbs. independently and heavier items with company-provided assistance.

    + Must follow all OSHA, EPA, state, and federal safety regulations.

    + Ability to effectively communicate in business-level English.

     

    _Adecco Staffing is an equal opportunity employer. Job duties, responsibilities, and activities may change at any time based on business needs._

     

    **Pay Details:** $26.00 to $27.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.