• Bilingual Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description

    We are looking for a dedicated Bilingual (Spanish and English) Customer Experience Specialist to join our non-profit team in San Diego, California. In this Contract to permanent position, you will play a vital role in delivering exceptional service and support to individuals seeking assistance, ensuring their needs are met with care and professionalism. If you are passionate about fostering positive experiences and thrive in a collaborative, mission-driven environment, this role offers an opportunity to make a meaningful impact every day.

    Responsibilities:

    • Respond to incoming inquiries by phone, email, or chat, offering accurate information, referrals, and assistance.

    • Record and update all client interactions in web-based systems promptly and accurately.

    • Stay informed about available services and resources to provide the most relevant support.

    • Work closely with internal teams to ensure that client needs are addressed effectively and efficiently.

    • Maintain a high level of professionalism and empathy in all communications with clients.

    • Utilize CRM platforms and other software tools to manage and track customer interactions.

    • Assist clients with billing inquiries and benefit-related questions, ensuring clarity and resolution.

    • Analyze and resolve customer issues, escalating complex cases to appropriate departments when necessary.

    • Uphold organizational standards and contribute to the overall success of the team through collaboration and reliability.

    Requirements

    • Bilingual proficiency in Spanish and English is required.

    • Associate’s degree or higher preferred; equivalent experience combined with continued education beyond high school will be considered.

    • Minimum of 1–2 years of experience in a call center or customer service environment.

    • Background or knowledge in public health, social work, psychology, sociology, criminology, or related social sciences is advantageous.

    • Exceptional verbal and written communication skills, with the ability to convey information clearly.

    • Proficiency in CRM systems, chat platforms, and Microsoft Office tools such as Word, Excel, and PowerPoint.

    • Familiarity with software such as Salesforce, ADP, Avaya CMS, Epic, and other relevant programs is desirable.

    • Strong problem-solving abilities and attention to detail, with a commitment to delivering quality service.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .