• Call Center Specialist

    Robert Half Office Team (Charlottesville, VA)


    Description

    We are looking for a dedicated Call Center Specialist to join our team on a contract basis in Charlottesville, Virginia. In this role, you will provide exceptional customer support and technical assistance to our clients while contributing to the success of the organization. The ideal candidate will thrive in a fast-paced environment, possess excellent problem-solving skills, and demonstrate a proactive approach to resolving issues.

    Responsibilities:

    • Respond to inbound calls and assist customers with their inquiries and technical concerns.

    •Assist with administrative, inventory, and data entry based tasks.

    • Identify patterns in recurring technical issues and recommend strategies to address underlying causes.

    • Utilize IT support ticketing systems to track and resolve customer requests efficiently.

    • Ensure a high level of customer satisfaction by providing clear and thorough communication.

    • Collaborate with team members to improve processes and enhance overall support services.

    • Maintain detailed records of customer interactions and solutions provided.

    • Stay informed about updates to software and systems to provide accurate assistance.

    Requirements

    • Previous experience in customer service, administrative, or data entry focused work.

    • Proficiency in using Microsoft Office.

    • Help Desk/IT experience is a plus.

    • Excellent communication skills, both verbal and written.

    • Ability to manage multiple tasks in a dynamic environment.

    • Proven problem-solving skills and attention to detail.

    • Capability to work independently while contributing to team goals.

    • Legal authorization to work in the United States.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .