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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

+ Medical, dental, and vision insurance, available on first working day

+ 401(k), eligibility after one year of service

+ Employee stock purchase plan

+ Tuition reimbursement

RESPONSIBILITIES

+ Identifies innovative and creative business solutions to meet both internal and external customers’ applications needs. Educates internal and external customers on how business software applications systems can be leveraged for business value and growth. Facilitates the definition of business process and system requirements for new technology initiatives.

+ Manages the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery.

+ Serves as liaison between customers, teammates and other business partners to identify and implement applications improvements. Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with customers.

+ Promotes modern agile/iterative work processes to teams and management to focus on true customer value.

+ Ensures the delivery of applications support consistent with end user expectations and service level agreements. Monitors customer satisfaction levels with activities executed across IS functions. Monitors and reports operational service level agreements across customers and technical operations teams.

+ Establishes performance metrics and measurement criteria for internal and external service processes, emphasizing improving overall customer service responsiveness. Develops, tracks and reports metrics and key performance indicators (KPI) for the team. Monitors and ensures a high level of customer satisfaction with services provided.

+ Drives operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems.

+ Manages third party providers, defining work, drafting Statements of Work (SOWs), monitoring performance, evaluating results, and tracking cost and timelines.

+ Designs, develops, tests, and validates workflow and process controls with customers and operations teammates. Manages migration to production.

+ Trains and mentors teammates on applications functionality, operations, and formal continuous improvement methodologies through implementation and go-live processes. Provides continued application support after go-live.

+ Manages creation and updates to system documentation in accordance with regulatory, financial, legal, and departmental requirements. Develops standards, policies and procedures to guide developers and technical support personnel.

+ Leads multiple projects and oversees developers to ensure that specifications are met.

+ Performs additional duties as directed.

EDUCATION & EXPERIENCE

+ Bachelor’s Degree, preferably in related field (Computer Science, Information Technology, Information Security, etc.)

+ 10 or more years of IT Application Development experience (.NET, C#, ASP.NET, full-stack development)

+ 3 or more years of relevant IT supervisory/management experience

+ Demonstrated experience with Azure Cloud Architecture, Azure SQL Database, Azure DevOPS, Planning and Implementing Azure Database Resources, Sales Force Integration, Biz Talk Integration

+ Or any combination of education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES

+ Excellent communication, presentation, influencing, and reasoning skills

+ Strategic mindset with a deep functional knowledge of the Application Development

+ Experience facilitating the definition of business requirements

+ Experience designing and implementing solutions, including processes and managing change

+ Pharmaceutical and/or healthcare business applications experience preferred

+ Experience working with many and varied third party vendors

+ Ability to identify emerging technologies and successfully apply them to critical business problems

+ Strong analytical skills including the ability to make and act on decisions with limited information

+ Ability to manage large teams across multiple technology related disciplines

+ Experience in development processes (including requirements gathering and analysis design, selection of tools and technologies, release and version control, testing methodologies and deployment management)

+ Demonstrated negotiation, persuasion and conflict management skills

+ Proven ability to serve as champion for multiple projects simultaneously

+ Ability to identify opportunities that lead to operational improvements and/or savings

+ Ability to work independently in a team setting involving multiple departments, partners, and business processes

+ Strong understanding of leveraging technology solutions to increase efficiency and effectiveness

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.