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ADMINISTRATIVE COORDINATOR 3

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ADMINISTRATIVE COORDINATOR 3

Salary

$2,387.00 - $4,089.00 Monthly

Location

New Orleans, LA

Job Type

Classified

Job Number

DCC-9385-9515-EO

Department

Delgado Community College

Division

Student Affairs

Opening Date

12/18/2025

Closing Date

1/12/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Delgado Community College is a dynamic, open-admissions community college providing high-quality education through innovation and excellence in teaching and learning. The College offers a variety of academic and workforce programs through the Associate degree and is committed to nurturing and sustaining an inclusive culture to support student success.

This position works under Students Affairs, Answer Center/Contact Center. TheAnswer Centeris a central source of admissions and enrollment services for students. Cross-trained employees provides services and general information on registration, advising, testing, financial assistance, admissions and navigating LOLA (Delgado’s online student portal). The Center also provides students with direct referrals to other offices and services throughout the College.

An ideal candidate will possess the following Core Competencies:

Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers:The ability to serve the needs of those who support and/or rely on the services provided.

Following Policies and Procedures:The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

Join our team of exceptional faculty and staff!

Minimum Qualifications

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060) .

Job Duties and Other Information

Function of Work:

This position is responsible for answering the incoming phone calls for Delgado and providing information about all aspects of the College. Employees will troubleshoot and resolve Admissions, Financial Aid, Student Accounts, Student Service, and general college inquiries. They will also place outbound calls, send emails, and communicate by 2-way text to prospects, applicants, and enrolled students to ensure a seamless enrollment experience.

Job Duties:

+ Accesses the student information system to review student accounts and accurately respond to inquiries while adhering to policy and procedures of the department and College.

+ Assesses the caller's needs to determine the appropriate resolution steps.

+ Transfers students to the departments as trained.

+ Guides students through navigating LoLA, Delgado's online self-service portal, and ConexED, Delgado's academic communication tool.

+ Answers general questions using all provided resources about the College.

+ Uses our two-way text platform to respond to general inquiries about the enrollment process from prospective and applied students.

+ Places outbound calls to the targeted prospects, applicants, and enrolled students as needed

Position-Specific Details:

Appointment Type:Probational

All new hires will be subject to employment eligibility verification via the federal government's E-Verify system, background investigation, and previous employment verification.

DISQUALIFICATION - Please be aware that your application may be disqualified from consideration for the following reasons:

• Submission of a resume and/or paper application in lieu of the online application

• Failure to fully complete the education and work experience sections of the application

How to Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy contact:

Kayla Panks

Administrative Assistant

Office of Enrollment Management

Delgado Community College

[email protected] ([email protected])

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

02

CE: Explain your rating by providing specific and relevant examples in the box below.

03

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

04

FC: Explain your rating by providing specific and relevant examples in the box below.

05

FPP: Rate your ability to follow policies and procedures based on our definition: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

+ 1= I have no experience and/or am uncomfortable following policies and procedures

+ 2= I have limited experience or require assistance to follow policies and procedures

+ 3= I can follow policies and procedures

+ 4= I can follow policies and procedures and help others improve their ability to follow policies and procedures

06

FPP: Explain your rating by providing specific and relevant examples in the box below.

07

Do you have experience working at a technical college or university?

+ Yes

+ No

08

Do you have working experience with Banner Student Information System?

+ Yes

+ No

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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