• Patient Services Intermediate

    University of Michigan (Ann Arbor, MI)


    Patient Services Intermediate

    Job Summary

    We are looking for someone that wants to be a part of the Cardiac Procedures Unit (CPU) at the Frankel Cardiovascular Center as a check-in/front lobby clerk. As check-in, you would assist patients by arriving them and giving them materials related to their procedure. This is a full-time position. The standard work schedule is Monday through Friday, 12pm-8:30pm

     

    Mission Statement

     

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

    Responsibilities*

    Duties of the position include but are not limited to the following:

    + Scheduling inpatients for procedures in Michart/Optime

    + Supporting nursing staff and Physicians

    + Paging staff

    + Preparing patient charts

    + Providing a daily lunch count for patients

    + Order medical equipment for patients and nursing staff

    + Arranging patient transportation through MiChart

    + Answering phones and triaging calls

    + Check patients in for procedures

    + Arrange follow-up appointments

    + Cover vacations by working other shifts and areas

    Required Qualifications*

    + Graduation from high school or an equivalent combination of education and experience.

    + Minimum 3 years of experience.

    Desired Qualifications*

    + MiChart access

    + Previous clerical experience

    + Knowledge of basic medical terminology.

    + Prior experience performing complex scheduling.

    + Familiarity with obtaining medical records or professional medical billing.

    + Financial counseling experience for healthcare patients.

    + Exceptional interpersonal skills and ability to work well within a team setting.

    + Communicates effectively.

    + Demonstrates active listening, written, verbal and information technology skills.

     

    Modes of Work

     

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

     

    Union Affiliation

     

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

     

    Background Screening

     

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

     

    Application Deadline

     

    Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

     

    U-M EEO Statement

     

    The University of Michigan is an equal employment opportunity employer.

     

    Job Detail

     

    Job Opening ID

     

    271942

     

    Working Title

     

    Patient Services Intermediate

     

    Job Title

     

    Patient Services Intermediate

     

    Work Location

     

    Michigan Medicine - Ann Arbor

     

    Ann Arbor, MI

     

    Modes of Work

     

    Onsite

     

    Full/Part Time

     

    Full-Time

     

    Regular/Temporary

     

    Regular

     

    FLSA Status

     

    Nonexempt

     

    Organizational Group

     

    Um Hospital

     

    Department

     

    MM CPU Central/Recovery

     

    Posting Begin/End Date

     

    12/16/2025 - 12/30/2025

     

    Salary

     

    $45,219.20 - $65,603.20

     

    Career Interest

     

    Service Employees Intl Union (SEIU)