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North Country Orthopaedic Group - Office Scheduler- Full Time - Day Shift - Req 9201

Pay Grade $16.94-$21.60*

Job Summary:

An Office Scheduler is responsible for efficiently utilizing the scheduling of patient appointments across multiple departments. This role involves answering phone calls, speaking with patients and external facilities to retrieve necessary documents, and provide flexible support in various areas as needed by the clinic manager. Attention to detail and accuracy in all tasks are critical to ensuring the smooth operation of the clinic.

Responsibilities:

+ Schedule patient appointments for various departments accurately and efficiently.

+ Answer incoming phone calls to the clinic promptly and courteously, providing accurate information and assistance to all patients.

+ Communicate with external facilities and healthcare providers to obtain documents and information required for scheduling.

+ Communicate effectively with various departments throughout the clinic for all matters.

+ Maintain accurate and up-to-date patient scheduling records in the electronic medical records system.

+ Assist with duties as needed at the request of the Clinic Manager.

+ Provide support in other administrative areas throughout the clinic as directed by the clinic manager.

+ Handle confidential patient information in compliance with HIPAA regulations

+ Collaborate with medical staff to ensure seamless patient flow and address any scheduling conflicts.

+ Participate in any staff meetings and training sessions at the request of the clinic manager.

+ Work across various departments of the clinic to efficiently complete all essential tasks, ensuring the clinic's success and benefit.

+ Maintain a professional attitude in all interactions and tasks

Qualifications:

+ Education: High School Diploma or equivalent.

+ Computer Skills: Proficiency in office software and electronic medical records systems.

+ Communication: Strong verbal and written communication skills for patient and provider interactions.

+ Organization: High level of attention to detail and accuracy in scheduling.

+ HIPAA Knowledge: Ability to handle confidential patient information according to privacy regulations.

+ Professionalism: Ability to maintain a positive and professional attitude in a fast-paced setting.

+ Flexibility: Willingness to support various departments and adapt to changing clinic needs.

+ Medical Knowledge: Basic understanding of medical terminology is preferred.

*The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Carthage Area Hospital and Claxton Hepburn Medical Center are Equal Opportunity Employers. Minority/Female/Disability/Veteran encouraged to apply.