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Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

When you join Caterpillar, you're joining a global team who cares not just about the work we do, but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Digital, Technology & Distribution Division is leading Caterpillar and our industry in the utilization of data analytics, innovation, digital channels, and technologies to drive profit, create more efficient revenue growth, unlock new revenue streams, and provide more durable competitive advantages for the business through unexpectedly great experiences for our customers.

Job Summary:

As a UX Researcher, you will execute user research studies under the guidance of lead and/or senior team members, helping translate user insights into actionable recommendations that improve Caterpillar’s products and services. You’ll collaborate with Expert Operators, Designers, Product Managers, Engineers, and other stakeholders to ensure user needs are at the center of decision-making.

What You Will Do:

+ Understands business needs and designs appropriate research studies to generate focused insights.

+ Plan and conduct user research (surveys, in-depth interviews, field studies, focus groups, and concept testing) with support from senior researchers.

+ Synthesize real user behavior and feedback into clear, actionable insights and recommendations for design and product teams to improve our product and service features and/or develop new ones.

+ Support research operations: documentation, note-taking, analysis, and stakeholder presentations.

+ Collaborate cross-functionally with Design, Product, Marketing, Sales, and Data/Analytics teams.

+ Communicating results and opportunities in a clear, concise, and compelling manner to various audiences.

+ Prioritize research opportunities with your manager based on product goals and business needs.

What You Will Have:

**Creativity:** Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.

**Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**Computer Software Industry:** Knowledge of computer software industry; ability to understand future products, vendors, technologies, issues, and trends and directions.

**Human-Centered Design (HCD):** Knowledge of Human-Centered Design model, principle, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution which truly meets their needs effectively.

**User Experience (UX) Research:** Knowledge of methods, tools and technologies used in UX research; ability to collect and analyze data regarding user behaviors, needs, and attitudes in order to guide product development.

**User Experience Design:** Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.

Considerations For Top Candidates:

Required Qualifications:

+ Bachelor’s degree in a related field (Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science) or equivalent practical experience.

+ Experience applying user research in product/service teams; ability to facilitate common methods and produce clear deliverables.

Desirable Qualifications:

+ A balanced understanding of strategy, research, and interaction.

+ Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment.

+ Experience conducting customer research in an applied setting.

+ Familiarity with qualitative and quantitative research methods, behavioral analysis, and statistics is preferred.

+ Experience using standard market research tools.

+ Ability to conduct both physical and digital customer research.

+ Excellent working knowledge of principles of experiment design is desired.

+ Good interpersonal, communication, and collaboration skills.

+ Ability to create compelling presentations and convey insights and design solutions through storytelling across all levels.

+ Desirable is flexibility/adaptability (ability to change direction based upon team and stakeholder consensus).

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact, and do the work that really matters. Join Us.

About Cat Digital / Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, Off-Highway diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and effort required by employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

$95,640.00 - $143,520.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

+ Medical, dental, and vision benefits*

+ Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

+ 401(k) savings plans*

+ Health Savings Account (HSA)*

+ Flexible Spending Accounts (FSAs)*

+ Health Lifestyle Programs*

+ Employee Assistance Program*

+ Voluntary Benefits and Employee Discounts*

+ Career Development*

+ Incentive bonus*

+ Disability benefits

+ Life Insurance

+ Parental leave

+ Adoption benefits

+ Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 19, 2025 - December 28, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .