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Service Operations Analyst

Job ID

251338

Posted

18-Dec-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Data & Analytics, Project Management

Location(s)

Ashburn - Virginia - United States of America

About the role:

The Service Ops Analyst position is a meticulous role focused on supporting reporting and forecasting. This role is essential for deal pricing and bid support, working with the Estimating, Operations, and finance teams on deal development, resource pricing, and bid entry into systems like PCMX/PSFT. The Service Ops Analyst will handle comprehensive project setup and lead Purchase Orders (PO) and Change Orders (CO). They will also conduct detailed forecasting and reporting to ensure accurate project analytics, resource planning, and cost tracking throughout the project lifecycle.

What you will be doing:

Reporting and Forecasting:

+ Generate regular and ad-hoc reports and analyses from project data, often using tools like Excel or Google Sheets.

+ Produce forecasts for project and PMO performance based on historical analysis for resource planning, budgeting, and timeline prediction.

+ Prepare project status reports for management review and communicate project progress to clients.

+ Provide detailed financial variance analysis and reporting.

+ Maintain a PMO dashboard for real-time visualization of project health indicators and benchmarks.

Deal Pricing and Bid Support:

+ Assist the Estimating and Ops team in deal development and resource pricing.

+ Support bid entry into relevant systems (PCMX/PSFT).

+ Contribute to bid management, which may involve using niche bidding software for cost estimating and leading bid submissions.

Project Setup and Management:

+ Lead all aspects of PMO operations, including building detailed project plans and tracking progress.

+ Handle Purchase Orders (PO) and Change Orders (CO).

+ Support project managers with tools, templates, and methodologies for planning, execution, and monitoring projects.

+ Ensure project parameters align with client needs and company standards.

+ Monitor existing projects to ensure timely execution and completion.

+ Track project costs and conduct "post mortem" analyses for projects.

Data evaluation and Compliance:

+ Capture, analyze, and supervise project data to identify weaknesses, resolve budgetary issues, and make data-driven decisions.

+ Ensure all project strategies align with company standards and regulations.

+ Support the PMO compliance tracking process.

+ Maintain effective working relationships with project teams to drive SDLC (Software Development Life Cycle) compliance.

Process Improvement:

+ Analyze project coordination methods and procedures to identify areas for improvement and recommend enhancements.

+ Assist in defining and updating project management processes, standards, and governance.

What you will need:

+ A minimum of 3 years' experience as a Service Ops Analyst, or a similar role is often preferred. Experience in bidding, pricing, product sourcing, and vendor negotiations can also be beneficial.

+ A bachelor's degree or equivalent experience in project management or a related field (e.g., business, finance, computer science) is preferred.

Technical Skills:

+ Excellent knowledge of project management strategies, processes, and forecasting/reporting tools.

+ Proficiency in interpreting and communicating data, including advanced Excel skills (formulas, pivot tables, graphs).

+ Experience with project management tools like MS Project, myProjects.

Analytical and Critical Thinking Abilities:

+ Ability to analyze complex data and make decisions based on analytical findings.

+ Strong critical thinking and analytical abilities.

+ Ability to identify and mitigate project risks and issues.

Communication and Interpersonal Skills:

+ Strong verbal and relational abilities to connect with team members, management, clients, and collaborators.

+ Ability to communicate project statuses, risks, and opportunities effectively.

+ Strong program coordination and administration abilities.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forwardthinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience

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**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)