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Case Coordinator

Date Posted: Dec 18, 2025

Requisition ID: 469903

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Worker’s Compensation Board of Indiana (WCB) :

The Worker’s Compensation Board provides efficient dispute resolution for injured workers and employers by administering both formal adjudication and informal dispute resolution services. We also serve the public by answering inquiries regarding the Indiana Worker's Compensation system and collecting statistical information regarding workplace injuries in Indiana.

Role Overview:

This position serves as a Case Coordinator within the Worker's Compensation system to facilitate the resolution of disputed claims. The case coordinator deals directly with unrepresented (pro-se) parties to these claims. The applicant will identify issues within cases and guide the pro-se claimants through the process. Ultimately, the case coordinator seeks to resolve claims prior to reaching the formal hearing process. However, if a hearing is deemed necessary, the case coordinator will work to prepare the pro-se claimant. The case coordinator is typically assigned to particular Hearing Members and court administrators and works to gather information and communicate with parties when it would be inappropriate for the Hearing Member and court administrator to do so.

Salary Statement:

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education or work experience.

A Day in the Life:

The essential functions of this role are as follows:

+ Mediate disputed claims

+ Acts as a liaison to the worker's compensation community.

+ Review disputed files to determine the history and issues with claims.

+ Suggest resolutions and assist cases through the process.

+ Speak to hospitals, nurse case managers, adjusters, unions, school corporations, attorneys, and insurance companies.

+ Answer general questions regarding worker's compensation matters to all whom inquire.

+ Process and approve electronic filings by parties.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have:

+ at least 3+ years of experience in a similar ombudsman type role. Related certifications and coursework may be considered relevant.

+ The ability to work with various levels of clientele, from the injured worker to lawyers, insurance adjusters as well as the Single Hearing Member Judge.

+ Excellent communication skills, both written and oral (including public speaking).

+ Have a basic knowledge of Indiana Worker's Compensation laws.

+ Ability to multi-task.

+ Ability to close files in a positive manner to save time and hearing expenses.

+ Ability to maintain a neutral relationship among Plaintiff, Defense Attorneys, Adjusters, and representatives of worker's compensation insurance carriers.

+ Willingness to travel to hearing locations around the State occasionally as needed.

+ Participate in CLE training as directed and/or needed.

+ A bachelor’s degree is the base level of education; however, experience in related fields may suffice for this education requirement.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 on election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

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