"Alerted.org

Technical Project Coordinator - Healthcare

Westchester, IL (http://maps.google.com/maps?q=Westchester+IL+USA)

Apply

Description

TheTechnical Project Coordinator – Health Careserves as a bridge between Help Desk operations and project execution within healthcare environments. This role provides hands-on technical support, endpoint deployment assistance, and coordination for assigned project tasks. The position focuses on executing defined project and support work, not managing full projects, while serving as a key onsite technical resource for the Westchester office.

The Technical Project Coordinator assists with endpoint deployments, hardware refresh projects, user support, and on-premise healthcare technology initiatives. Working closely with the Project Manager, Tier III Engineers, and Support team, this position ensures technical tasks are completed accurately, efficiently, and with strong documentation and communication.

Ideal candidates are technically skilled, organized, and customer-focused with a strong ability to balance daily service requests with assigned project deliverables.

PRIMARY RESPONSIBILITIES

+ Act as the primary onsite technical support for the Westchester office and associated healthcare facilities in the surrounding Chicagoland area.

+ Provide Tier II-level Help Desk support, including troubleshooting hardware, software, and networking issues.

+ Deploy, configure, and maintain workstations, laptops, and peripheral equipment.

+ Execute assigned project tasks such as endpoint deployments, migrations, and device setups under Project Manager direction.

+ Support project-based activities such as new site setups, network expansions, and device replacements.

+ Collaborate with Tier III Engineers to assist with technical implementations and escalations.

+ Respond to service tickets, ensuring thorough documentation and communication.

+ Maintain service and project ticket updates at least every 72 hours with accurate, meaningful notes.

+ Review open requests for priority and urgency to ensure timely response.

+ Provide onsite assistance for installs, assessments, and troubleshooting as needed.

+ Conduct routine onsite visits to surrounding surgical centers to provide support, perform health checks, and ensure systems, devices, and networks are operating properly.

+ Coordinate schedules and communicate effectively with team leads and PMs regarding task progress.

EXAMPLE WORK & PROJECT TASKS

+ Endpoint Deployment & Imaging – Set up and configure devices, join to Entra ID/Intune, verify user functionality.

+ Healthcare Facility Support – Provide on-premise troubleshooting for clinical and administrative devices.

+ Hardware Refreshes – Execute lifecycle replacements and coordinate decommissioning of old assets.

+ VoIP / Teams Voice Support – Assist with endpoint setup and validation for new telephony systems.

+ Microsoft 365 & Cloud Support – Configure user profiles, sync accounts, and perform basic troubleshooting.

+ Network & Connectivity Tasks – Test, label, and verify switch ports, Wi-Fi, and cable connectivity.

+ Documentation – Maintain technical documentation and record changes accurately.

ADDITIONAL RESPONSIBILITIES

+ Assist with onboarding and offboarding processes, ensuring proper hardware and account readiness.

+ Participate in team meetings to provide updates on open tickets and assigned tasks.

+ Contribute to internal documentation and best practice guides for the MNS team.

+ Maintain asset tracking accuracy for all assigned sites.

+ Support healthcare technology compliance and ensure all systems meet HIPAA standards.

+ Continuously improve technical and customer service skills through ongoing learning and certifications.

Requirements

REQUIREMENTS & QUALIFICATIONS

Education & Experience

- Associate’s or Bachelor’s degree in Information Technology or related field preferred.

- 2+ years of experience in technical support, endpoint deployment, or Tier II Help Desk role.

Technical Skills

- Proficiency with Microsoft 365, Entra ID, Intune, and Windows 10/11.

- Experience with ticketing or work management systems. - Basic networking knowledge (DNS, DHCP, VLANs, wireless troubleshooting).

- Familiarity with VoIP and Teams device setup.

- Knowledge of HIPAA and healthcare IT environments preferred.

Professional Skills

- Excellent troubleshooting and problem-solving abilities.

- Strong organizational and time management skills.

- Effective communicator—able to explain technical issues clearly to non-technical users.

- Strong follow-up habits with attention to ticket updates and documentation.

- Willingness to travel locally for project or onsite support.

Preferred Certifications

- CompTIA A+ or Network+

- Microsoft 365 Fundamentals

- CompTIA Security+

- Microsoft Modern Desktop Administrator (MD-102)

- Azure Fundamentals (AZ-900)

CAREER PATH

This position provides a hands-on foundation for advancement within Managed Network Services (MNS) or Project Engineering roles. Future opportunities include Tier III

Engineer, Project Engineer, or Technical Specialist, supported by mentorship and ongoing professional development.

Benefits

GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness, hospital indemnity, accident coverage, short-term disability insurance, supplemental life and pet insurance. Additional offerings include an employee discount program, home and auto insurance services and commuter/transit FSA.

EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.

EMPLOYER PROVIDED LTD:Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.

EMPLOYEE ASSISTANCE PROGRAM:All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.

401K PLAN:All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.

FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.

PERMISSIVE TIME OFF POLICY:Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.

PARENTAL LEAVE:Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.

FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

Proven IT is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. All employment decisions are based on qualifications, merit, and business needs. If you need assistance or accommodation during the hiring process, please contact us.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Salary Description

$55,000-$70,000 annually