• REMOTE Network Operations Technician - Intl…

    Insight Global (Denver, CO)


    Job Description

    A large telecommunications company is looking for a dedicated resource to support one of their largest clients in the network operation center. This resource will be working to communicate between the customer and field teams to identity why an outage happened and prevent the same issues from happening again. This will involve ingesting customer log data and analyzing it against internal network data. The engineer will need to be able to understand the platform, logs and alarms and then reach out to the corresponding teams for deeper analysis. Other duties will include troubleshooting DWDM systems across the portion of the network this customer is on. This customers environment involves a lot of manual systems and includes a wide variety of hardware brands (like Ciena, Infinera, Alcatel, etc).

     

    This role is slated for a 12-month contract with likely extensions. If you are interested, please apply right away! The position will begin early January 2026.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    5 years experience troubleshooting DWDM Networks

    3 years experience with Ciena 6500 /Infinera/Alcatel PSS-32/16 required

    3 years experience in a network operations role required.

     

    Experience ingesting and analyzing customer logs

     

    Project management experience - ability to communicate with high level stakeholders internally and externally and provide reconciliation to customer outage issues Experience working in the field as a Fiber Technician