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Job Description

We are seeking a motivated and detail-oriented Credit & Collection Specialist for a temp to hire role in Durham, NC. The ideal candidate will have experience in credit and collections, with the ability to manage accounts receivable, evaluate credit risks, and ensure timely collection of outstanding invoices.

Key Responsibilities:

• Accounts Receivable Management: Monitor and manage accounts receivable to ensure timely collection of outstanding invoices.

• Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.

• Customer Communication: Communicate with customers regarding account status, payment discrepancies, and resolution of billing issues.

• Reporting: Prepare regular reports on accounts receivable status, collection activities, and credit risks for management review.

• Record Maintenance: Maintain accurate and up-to-date records of all credit and collection activities.

• Dispute Resolution: Work with internal teams and customers to resolve payment disputes and discrepancies.

• Policy Compliance: Ensure compliance with company credit and collection policies and procedures.

• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the credit and collection’s function.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Education and Experience requirements:

• 5+ years’ experience as a Credit & Collection Specialist or in a similar role.

• Strong understanding of credit and collections principles and practices.

• Bachelor’s degree in finance, business, or related field.

Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).

• Excellent verbal and written communication skills required.

• Customer service focused.

• Excellent attention to detail and organizational skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently and manage multiple tasks simultaneously.

Comfortable working with targets and tight deadlines.