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Summary:

The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta. The Critical Response Operations team provides 24/7/365 management for the most sensitive, multi-domain, novel issues impacting our business. We serve as the coordinators uniting Ops efforts across high-priority events and key business priorities, including elections IPOCs (Integrity Product Operations Centers), unplanned geopolitical crises, Product Launches, High Risk Harms, and developments likely to have out-of-scale implications for Meta integrity systems. Our mission is to integrate all necessary Operations activities to effectively mitigate, prepare for, respond to, and recover from critical moments and crises, continuously enhance the company’s comprehensive approach to response management, and protect our communities during the world’s most acute moments. We are looking for candidates with an aptitude for quickly understanding the depth and breadth of emerging risks cross-platform, as well as demonstrated project management experience to identify the right risk problem statement/s, determine the appropriate Ops, Policy and Product levers necessary to mitigate the risk/s, and engage the responsible stakeholders required for a comprehensive solution.

Required Skills:

Critical Response Operations Manager Responsibilities:

1. Serve as primary Global Response Operations single-threaded-owner for planned and unplanned critical events, including: Planned Election Integrity Product Operation Centers (US2024)

2. Unplanned geopolitical crises/triggers

3. Planned new Product launches (IG Teen Experience, MetaAI app)

4. Developments expected to impact Meta FOAs or require coordinated Operations response (media inquiries into large-scale High Risk Harm integrity issues)

5. Provide 24/7/365 crisis support for the most sensitive, multi-domain, novel issues impacting our business, including: End-to-end management of pre, during and post critical moment mitigation efforts, dynamic prioritization, XFN coordination and staffing

6. Deploy bespoke operational, product and/or policy levers with stakeholders to address priority risks

7. Share org-wide/leadership communications updates on the one-GO/x-Meta response effort

8. Deliver risk scoping and problem solving for nuanced, emerging or ambiguous issues, such as: Assessments of potential on-platform integrity risk posed by Product, Policy, Operational developments and/or external triggers

9. Right-sizing leadership asks, crafting solvable problem statements and designing quick-turn solutions to mitigate issues

10. Craft communications that provide x-org/company visibility into coordinated critical event management efforts and consistently measure and document GO/GRO’s impact/progress in partnership with stakeholders

11. Document, deliver, and implement post critical event/escalations feedback to reinforce accountability while anchoring on improved ways of working and operationalizing lessons learned

12. Continuously maintain stakeholder relationships across Global Response Operations, Strategic Response Policy, Strategic Response Programs, CI&S, Integrity Regulatory Readiness, Public Policy, Comms, Integrity Operations teams, etc

13. Continuously contribute to team knowledge management and training needs

14. Please note this is a 24/7 on-call role and that some late night, weekend and holiday work will be required on a shift basis

15. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing

Minimum Qualifications:

Minimum Qualifications:

16. 8+ years experience in crisis, risk and/or trust and safety management

17. Project management and problem-solving experience, including prioritizing multiple functions and incoming asks in real-time

18. Operating in ambiguity with an ability to discern misalignment, solve problems and propose creative solutions in high pressure situations

19. Experience working with a sense of urgency and attention to detail

20. Demonstrated experience influencing across functional partners

21. Cross-functional relationship building including conflict management and negotiation skills

22. Aptitude for understanding and contextualizing operational workflows

23. Knowledge of global current events, including geopolitical developments and how resulting behaviors may manifest on social media platforms

24. Experience working with potentially graphic and objectionable content

Preferred Qualifications:

Preferred Qualifications:

25. Demonstrated track record of presenting to C-suite leadership in a concise and clear manner

Public Compensation:

$118,000/year to $172,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].