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Service Engineer

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2025-169486

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Service Engineer

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Summary of Job Purpose:

Provide answers to customers' technical requests (troubleshooting and technical solutions based on accepted practices) and follow up on products performance dashboards. Work closely with aircraft manufacturers and operators on product technical evolution and improvements. Monitor product development and field issues; report and launch technical resolution of in-services issues with Program Management and Engineering. Train operators and aircraft manufacturers' personnel on APU (Auxiliary Power Units) functionalities and operations.

Essential Duties and Responsibilities:

• Provide answers to customer's technical requests.

• Follow-up on products performance dashboards.

• Monitor product development and field issues.

• Report and launch the process of technical resolution of in-service issues. Monitor product improvements and manage the field incorporation of the solutions

• Provide formal training to operators and aircraft manufacturers' personnel on APU functionalities and operations.

• Propose product warranty provision funds in coordination with the commercial support and programs organizations.

cProvide emergency back-up technical assistance (aircraft on ground (AOG) support) to back-office members who rotate to support customer requests on a 24/7 basis.

• Alert management and program organization of potential safety-related, technically-related or commercially-related issues that are linked to the operations and performance of our products.

• Provide technical support for the adjudication of the warranty claims.

• Act as the primary focal and point of contact for technical AOG resolution for the support network.

• Actively collect product reliability data from the field, analyze reliability trend and shop finding reports for technical issues

But what else? (advantages, specificities, etc.)

Required Competencies; Education / Knowledge / Skills and Abilities:

• Bachelor's Degree in Engineering preferred, or demonstrated competency in Service Engineering or related field in Customer Support. Minimum of 5 years of proven experience in customer support or technical support in the aerospace industry.

• Proven record of working effectively with internal and external customers and across functions.

• Knowledge of reliability and statistical principles and theories.

• Knowledge on structure of and usage of technical documents. Able to suggest improvements and modifications based on product improvements.

• Knowledge of basic concepts of contracts management and procurement.

• Knowledge of the basic principles of the logistics flows internal and external to the company and process improvements.

• Knowledge of the basic principles of logistic flows and the operation of transport.

• Knowledge of the economics, performance characteristics and specifications of the products for which APU engines are designed.

• Knowledge on how to make the link between the products' economics, technology, commercialization and performance.

• Able to make decisions that can be justified by target technical and commercial criteria, requiring a selection of relevant information, the development of hypotheses, and effectively anticipate and assess technical and financial risks.

• Travel to customer sites for technical or line maintenance support, as necessary

Candidate skills & requirements

Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to use both hands.

• The employee is frequently required to walk,

• The employee must seldom lift and /or move up to 10 pounds.

• The noise level in the work environment is usually quiet

Additional Information:

• The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or

• The scope of the job may change as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Annual salary

$120,000 to $133,000

Job location

Job location

North America, United States, California, San Diego

City (-ies)

4255 Ruffin road CA 92123 San Diego, États-Unis

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No