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Description

Employer: Amazon.com Services LLC

Position: Senior Manager, Operations (multiple positions available)

Multiple Positions Available:

1. Responsible for all budgetary, people development, and operations objectives for one functional area of fulfillment center (inbound or outbound).

2. Manage and lead a team of operations and area managers, coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the fulfillment center.

3. Use lean process improvement methodologies and performance metrics to increase efficiency within processes.

4. Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the fulfillment center to meet and exceed business plan.

5. Responsible for the overall safety, quality, performance and customer experience of either inbound or outbound operations.

6. Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.

7. Set and clarify requirements and expectations for operations and area managers.

8. Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments.

9. Leverage the operations and area managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

10. Ensure that best practices are shared across all departments, shifts, and among the network.

11. Work closely with support staff (HR, finance, facilities, safety, it and other sr. operations managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

(40 hours / week, 8:00am-5:00pm, Salary Range $135,000.00/year to $182,700.00/year)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Basic Qualifications

A Master's degree or foreign equivalent in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 2 years of experience in technical management, management consulting, or engineering. In the alternative, a Bachelor's degree or foreign equivalent in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 5 years of progressively responsible post baccalaureate experience in technical management, management consulting, or engineering.

Experience must include:

1. 2 years of management experience (salaried workforce or program management) in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations.

2. 2 years of experience using lean process improvement, six sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics.

3. 1 year of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross-functional initiatives.

Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.