• Autodesk Support Specialist (Civil 3D Focus)

    TEKsystems (Sparks, MD)


    Overview

    A leading architecture and engineering (A&E) firm supporting a wide range of industries—including energy, telecommunications, transportation, water, and utilities—is seeking an Autodesk Support Specialist with a focus on Civil 3D. In addition to its engineering services, the organization also operates construction and IT divisions, all working collaboratively to support diverse client needs.

     

    Due to increasing project volume and upcoming retirements, the IT department’s Design Support team is expanding. This team provides technical assistance and guidance across various design platforms, including Bentley, MicroStation, AutoCAD, and Civil 3D.

    Role Summary

    The Autodesk Support Specialist will provide technical support and workflow guidance for Autodesk software products, including AutoCAD, Revit, Navisworks, BIM 360, and especially Civil 3D. The goal is to ensure optimal software performance, resolve technical issues, and enhance productivity across design and engineering teams.

    Key ResponsibilitiesCivil 3D & Design Software Support

    + Serve as the internal helpdesk subject matter expert (SME) for Civil 3D

    + Provide production support and respond to technical assistance requests in person, by phone, or electronically

    + Diagnose and resolve hardware and software issues related to Civil 3D

    + Educate and empower employees through Civil 3D and IT training

    + Assist in developing, implementing, and enforcing Civil 3D workspaces and standards

    + Research and resolve technical questions using available resources

    + Support the Corporate CAD Manager’s vision and responsibilities

    + Assist with organizing the CAD environment and coordinating project standards

    + Log all help desk interactions in a timely and accurate manner

    + Complete additional duties as assigned

    General Autodesk Support

    + Provide technical support for Autodesk products via phone, email, or remote sessions

    + Troubleshoot installation, licensing, configuration, and performance issues

    + Maintain and update knowledge base articles and standard operating procedures (SOPs)

    + Collaborate with IT and project teams to deploy software updates and patches

    + Deliver training sessions as needed

    + Track and manage support cases using internal ticketing systems

    Required Skills & Qualifications

    + Minimum 3 years of experience supporting Civil 3D or working in a CAD/BIM environment

    + Proven ability to troubleshoot and support design software and hardware across cross-functional teams

    + Strong customer service orientation and coordination skills

    + Familiarity with Windows OS, basic networking, and cloud-based platforms

    Preferred Qualifications

    + Autodesk Certified Professional (ACP) certification

    + Experience with Civil 3D workspace and standards development

    + Knowledge of other Autodesk tools such as Revit, Navisworks, and BIM 360

    + Willingness to travel occasionally for training

    + Flexible schedule availability

    Work Environment

    + Monday–Friday schedule, typically 8:00 AM – 5:00 PM

    + Hybrid or fully remote options available

    + Must be located near one of the organization’s office locations (MD, DC, FL, TX, NC)

    + Collaborative team environment with opportunities for independent work

    + Contract-to-hire position: hourly during contract phase, with conversion to salaried employment

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Sparks, MD.

    Pay and Benefits

    The pay range for this position is $40.00 - $45.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Jan 2, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.