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Overview

For Residential Program Managers** **: Starting Rate: $48,880

* $2,500 sign on bonus *

(applicable to external candidates only through December 31, 2025)

For** **Direct support Staff** **: Starting rate $18.50/hour

* $1,000 sign on bonus *

(applicable to external candidates only through December 31, 2025)

Are you looking to take the next step in your career in human services? These roles may be the perfect fit foryou! We are looking for Program Managers and Direct Support Staff at our residential homes in Framingham

The **Program Manager** oversees the administration of the program- providing leadership, supervision, guidance, and clinical support. The **Direct Support Staff** provide ongoing support, guidance, and role modeling directly to individuals served in a residential setting. Direct Support staff ensure the program is a welcoming, comfortable and safe environment. We are looking for someone who has two to five years of program experience, has worked in a clinical setting, willingness to learn, and familiarity with state human service systems and related treatment philosophy.

These welcoming group homes are located in a quiet Framingham neighborhood within a duplex setting, conveniently close to shopping, restaurants, and essential services. The surrounding parks, trails, and green spaces create a warm, community-oriented environment. The individuals we support are highly independent, active in the community, and thrive with guidance tailored to their unique strengths. You’ll be joining a stable and dedicated team with many long-tenured staff members, strong family involvement, and a collaborative, supportive atmosphere.

Benefits Offered:

+ On-the-job Training

+ Comprehensive Medical, Dental, and Vision Insurance Plans

+ Flexible Spending Accounts and Health Savings Accountts

+ Generous Paid Time Off with Cash Out Options

+ 401K Plan with Generous Match

+ Employee Assistance Program

+ In-House Leadership and Training Programs

+ Tuition Reimbursement and Remission Options

+ Degree Opportunities with Select Colleges

And more!

Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED

Additional Shift Details

Available shifts:

Residential Program Managers:

Sunday 9a~5p and Monday through Thursday 10a~6p or Saturday 9a~5p and Tuesday through Friday 10a~6p

Direct Support staff:

1. Tuesday-Saturday 3pm-11pm

2. Wednesday 2p-11p, Thursday 3p-11p, Friday 2p-11p and Saturday 9a-11p.

3. Sunday – Wednesday 11p-9a (Awake ON)

Responsibilities

The Developmental Services Residential Program Manager will:

+ Offer assistance and supervision to staff members and clients to ensure the success and development of the residential program.

+ Manage administrative processes and requirements in consultation with the Administrative Director.

+ Develop and monitor scheduling of staff across the program to ensure economy and program coverage.

+ Interpret and monitor program budgets.

+ Conduct staff meetings.

+ Supervise and evaluate assigned staff.

+ Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.

+ Maintain exemplary communication and relationships with outside agencies.

+ Complete investigations and reviews as requested.

+ Develop and monitor creative and interesting community centered opportunities for all individuals.

+ Audit individual financial records/case records/and medications on a regular basis.

+ Complete business reports, to include petty cash, census, payroll report.

+ Monitor all staff training, including core trainings, development trainings and program specific trainings.

+ Must be able to travel between programs, office, trainings, and department meetings.

+ Perform physical intervention in the event of a crisis.

The Direct Support Staff will:

+ Support individuals in daily activities inside their home and in the community by promoting self-advocacy, decision-making and empowerment. Provide guidance and role modeling as appropriate.

+ Assist individuals with planning and implementation of daily activity schedules and routines.

+ Assist individuals to identify and develop person-centered goals and plans to address any concerns, wants or needs.

+ Encourage active participation in community events and other integrated activities.

+ Assist individuals with home maintenance and perform cleaning responsibilities.

+ Document shift notes summarizing any applicable occurrences, observations, concerns or progress.

Qualifications

For Residential Program Managers:

+ Bachelor's Degree or two years of program experience including supervision of staff, hiring, terminations, staff development and evaluation. Familiarity with state human service systems and related treatment philosophy.

+ Ability to communicate effectively verbally and in writing and ability to use good judgment.

+ Must have basic computer knowledge.

+ High energy level, superior interpersonal skills and ability to function in a team atmosphere.

+ Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.

+ Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

For Direct Support Staff:

+ High school diploma or equivalent degree. Experience working with the population preferred!

+ Excellent interpersonal, judgement and coaching skills.

+ Strong written and verbal communication skills.

+ Ability to utilize basic computer applications.

+ Desire to thrive in a fast-paced, client-centered, team-oriented environment.

+ Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.

+ Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

_Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience._

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**Job Locations** _US-MA-Framingham_

**Minimum Education Required** _High School Diploma/GED_

**Job ID** _2025-12558_

**Organization** _Advocates_

**Type** _Regular Full-Time_

**Number of Hours Per Week** _40_

**Business Unit** _Developmental Services_