• Analyst, Trading Operations

    Intercontinental Exchange (ICE) (Atlanta, GA)


    Overview

     

    Job Purpose

     

    The Trading Operations Analyst provides first-line support for all NYSE Group live production trading platforms. This customer-facing role involves identifying, troubleshooting, and escalating trading-related inquiries. The ideal candidate is a motivated team player who can work independently, collaborate effectively, and contribute to cross-functional initiatives.

    Responsibilities

    + Provide daily operational trading support for NYSE Group Exchanges core session trading.

    + Participate in rotational shift coverage:

    + Early Trading Session: 2:00 AM – 11:00 AM ET

    + Late Trading Session: 11:30 AM – 8:00 PM ET

    + Monitor trading activity and system performance.

    + Execute daily checkout procedures for first-shift operations.

    + Assist member firms with inquiries related to order types, routing behavior, and trading functionality.

    + Conduct real-time surveillance of electronic trading across all Exchange products.

    + Collaborate with System Operations to understand trading architecture and system workflows.

    + Maintain electronic logs of trading issues, disputes, and resolutions.

    + Communicate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.

    + Distribute mass communications regarding market status and operational updates.

    + Develop expertise in proprietary trading systems and back-office tools to support customer interactions.

    + Coordinate with Technology, Product Management and Relationship Management teams to onboard users and resolve technical issues.

    + Work with Floor Operations support teams to assist with real time trading inquiries.

    + Participate in rotational Saturday internal and external industry testing support.

    Knowledge and Experience

    + Bachelor’s degree from an accredited institution.

    + Required licenses: Series 7, and Series 57.

    + 3+ years in a trading environment (e.g., trader, trader’s assistant, competing exchange, or ATS).

    + Familiarity with trading systems and exchange operations.

    + Strong analytical and problem-solving abilities.

    + Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).

    + Experience with SQL for issue investigation is a plus.

    + Excellent communication and interpersonal skills.

    + Critical thinking and quick decision-making abilities.

    + Ability to work under pressure, adapt quickly, and manage multiple priorities.

    + Client-focused mindset with a collaborative approach.

     

    Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.