"Alerted.org

Description

Position Summary

The Senior Manager, Digital Technology will lead a high-performing team of ~10 professionals responsible for delivering innovative digital solutions that enhance internal operations and transform the customer experience. This role requires a strategic thinker with strong leadership skills, delivery experience, digital acumen, and the ability to collaborate effectively with Marketing, Operations, Finance, and other key internal and external stakeholders.

Key Responsibilities

Leadership & People Management

+ Lead, mentor, and develop a team of ~10 direct reports, fostering a culture of accountability, innovation, and continuous improvement.

+ Set clear performance goals, provide regular feedback, and support career development plans for team members.

+ Ensure resource allocation aligns with business priorities and project timelines.

Digital Strategy & Execution

+ Drive the design and implementation of digital technology initiatives that improve operational efficiency and customer engagement.

+ Partner with business stakeholders to identify opportunities for digital transformation and deliver solutions that align with company objectives.

+ Oversee project delivery, ensuring adherence to scope, budget, and timelines.

Customer Experience Transformation

+ Collaborate with internal stakeholders (e.g., Marketing) to understand pain points and co-create solutions that enhance the end-to-end customer journey.

+ Champion user-centric design principles and leverage data-driven insights to optimize digital touchpoints.

+ Where appropriate, meet with external customers to gather voice of the customer feedback to improve digital assets.

Governance & Compliance

+ Ensure all digital solutions comply with security, privacy, and regulatory standards, partnering with the data technology and information security teams.

+ Establish best practices for system integration, scalability, and performance monitoring of the digital solutions.

Qualifications

+ Bachelor’s degree in Marketing, Graphic Design, Psychology, or Information Technology. Experience can be substituted for a degree, with 5+ years added experience.

+ 10+ years of experience in people leadership roles, including managing large, geographically dispersed teams.

+ Proven track record of delivering enterprise-level projects, especially delivery of digital, user-facing solutions.

+ Superior communication and stakeholder management skills.

+ Experienced with digital platforms, journey mapping, and usability principles.

Core Competencies

+ Strategic Thinking

+ Leadership & Team Development

+ Customer-Centric Mindset

+ Collaboration & Influence

+ Technical Acumen

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.