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Description

This position is incentive eligible.

Introduction:

Position required you to reside in the Houston or Miami areas.

Do you want to join an organization that invests in you as a Manager ER Discharge Coordination? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager ER Discharge Coordination like you to be a part of our team.

Job Summary and Qualifications

The Point of Care Scheduling Manager is responsible for managing all activities related to day-to-day operations of the Point of Care (PoC)/Bedside program. Performs associated processes when necessary to ensure targets and goals are met. Establish and monitor QA audits, tracks, trends performance and productivity by employee. Provides ongoing training and education. Assumes responsibility for staffing, problem solving, and leading by example. The truest intent of PoC/Bedside scheduling is a bedside initiated patient experience, with the objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. The manager will create and maintain a positive customer experience in a patient centered, quality driven environment.

In this role you will:

+ Assist AVP of PoC Scheduling in the oversight of the program.

+ Effectively manage on-site staff while working remotely. Build and maintain relationships with the various stakeholders involved in the program.

+ Perform site visits on a regular cadence and maximize time while on-site.

+ Perform PoC scheduling functions when needed to ensure contact rates remain at goal.

+ Ensure QA is performed on a sample of functions; maintain statistics and reports.

+ Assist with development/creation/maintenance of education materials.

+ Provide continuous training for and communicate changes to existing employees.

+ Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels.

+ Follow-up on patient, physician, and facility complaints with urgency and professionalism.

+ Implement and promote excellent customer service.

+ Work closely and professionally with outside stake holds to improve and strengthen the program.

+ Ensure timely scheduling of provider referrals.

+ Interview, hire, evaluate, and counsel staff members.

+ Perform evaluations in a timely manner.

+ Supervise and maintain the productivity of employees.

+ Process all paperwork in a timely manner.

+ Work closely with stakeholders to ensure all procedures are completed in a thorough and timely manner.

+ Complete monthly reports as needed for leadership.

+ Responsible for Department Operation Report, FTEs and Operating budgets.

+ Ensure all personnel policies are followed.

+ Develop and maintain policies and procedures.

+ Effectively manage and direct all areas to ensure quality, productivity, and customer service.

+ Conduct monthly staff meetings for all responsible areas.

+ Assist with Meditech upgrades as deployed.

+ Work closely and professionally with Nursing and Ancillary Departments in an effort to improve the program results.

+ Recommend enough qualified/competent staff.

+ Actively seeks ways to control costs without compromising the quality of care of the services delivered.

+ Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.

+ Demonstrates knowledge of occurrence reporting systems and utilizes systems to report potential patient safety issues.

Qualifications:

+ Bachelor’s Degree required.

+ Three years’ management experience is preferred.

+ ER Experience Preferred

+ Patient Scheduling Preferred

+ Travel will be required

**Parallon (https://parallon.com/)** provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager ER Discharge Coordination opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.