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Manager II - Contract Operations (Paratransit)

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Manager II - Contract Operations (Paratransit)

Salary

$86,671.00 - $130,007.00 Annually

Location

100 Mack Avenue, MI

Job Type

Certified-Regular Civil Service

Job Number

202504010862DJ2

Department

Dept of Transportation

Division

DDOT Vehicle Operation

Opening Date

12/22/2025

Closing Date

1/9/2026 11:59 PM Eastern

Bargaining Unit

9175-Transportation NonUnion

+ Description

+ Benefits

+ Questions

Description

The City of Detroit's Department of Transportation (DDOT) is currently seeking a Manager II - Contract Operations (Paratransit) for the DDOT Vehicle Operation division.

Under general supervision, the Manager II of Contract Operations (Paratransit) is responsible for managing, developing, organizing, and monitoring paratransit contract service and operations. This position is also responsible for ensuring efficient service, safety operation and adherence to paratransit services policies.

Examples of Duties

+ Manage the activities of on the road service monitoring of contract carriers including safe operation of vehicles, on-time performance, record keeping, accident investigation, service issue resolution and monitor and ensure that vendors are adhering to contractual agreements.

+ Monitor safety programs of paratransit contractors to ensure compliance with federal, state, local and department safety standards.

+ Responsible for the development and implementation of plans, processes, procedures, and policies applicable to assigned contractors for compliance.

+ Maintain accident records for compliance with federal and state regulations or possible future litigation.

+ Inspect contractor work locations, records, vehicles, and employees for compliance with federal and state regulations and contractual requirements.

+ Review safety procedures and checklists to be used by paratransit contractors and make recommendations where/when applicable.

+ Observe/monitor paratransit service to ensure compliance with established safety standards.

+ Conduct meetings with contactor and/or management to exchange relevant information. Make effective and knowledgeable suggestions pertaining to direction that should be followed in the support of paratransit services.

+ Perform data inputs, review, and analyze, interpret, and maintain information, data and materials to evaluate the service contract provider.

+ Assume the role of the Executive Manager as needed during vacations and other absences or to represent the Executive Manager at meetings, hearings, and presentations when the Executive Manager is not available.

+ Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.

Minimum Qualifications

+ Bachelor's Degree in Safety , Transportation, Business Administration, or a related field of study.

+ Minimum of six (6) years of experience in transportation or public administration, public sector management or a closely related field that includes three (3) years of experience in a supervisory capacity.

Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.

Supplemental Information

Evaluation Plan

+ Interview: 70%

+ Evaluation of Training, Experience & Personal Qualifications: 30%

Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

+ Veteran Points: 0 – 15 points

+ Detroit Residency Credit: 15 points

LRD: 06/17/2025

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

How many years of contracts management experience or experience leading others do you have?

+ 1-3

+ 2-4

+ 5 or more

02

Please indicate your highest level of education completed

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD/J.D.

+ No Education experience

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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