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Financial Aid Support Specialist

Date Posted: Dec 22, 2025

Requisition ID: 470000

Location:

Indianapolis, IN, US, 46204

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Commission for Higher Education (CHE):

Created in 1971, the Indiana Commission for Higher Education (CHE, Commission) is the State's higher education coordinating agency, driven to improve economic and social mobility for fellow Hoosiers through postsecondary education and training, and is a part of Governor Mike Braun's Office of Education. The Commission also administers Indiana’s state financial aid programs, including 21st Century Scholars, which celebrates 35 years in 2025. Learn more about us at che.in.gov.

Role Overview:

The Financial Aid Support Specialist provides support to students, families, campus financial aid staff, and other constituents concerning all State of Indiana student financial aid programs as a member of the Commission's Student Support Center. The responsibilities of the role take place within a contact center. Most days the Financial Aid Support Specialist will answer emails and phone calls. The Financial Aid Support Specialist fulfills a vital role within the Commission, which is responsible for distributing over $400 million in state financial aid awards annually.

Commission employees report to the Central Office in Indianapolis five days per week.

Salary:

The salary for this position traditionally starts at $45,000 but may be commensurate with work experience or education.

A Day in the Life:

The essential functions of this role are:

+ + Responds to questions concerning all State of Indiana student financial aid programs posed by students, families, campus financial aid staff, and other constinuents over the phone, through email, or in person;

+ Maintains student accounts in various Commission software systems, like ScholarTrack;

+ Processes and makes decisions on initial student financial aid appeals;

+ Develops, coordinates, and recommends changes for improvement in workflow; identifies concerns and recommends solutions to policies, procedures, and practices as applicable;

+ Develops positive working relationships with stakeholders to meet Commission goals; meet quarterly, bi-annual, and annual performance expectations; and

+ Performs other related duties as assigned.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time. This position is eligible for overtime compensation for additional work hours (as approved) which may be required to complete essential functions or other assigned work.

W hat You'll Need for Success:

A successful candidate will have:

+ + A postsecondary credential;

+ Excellent customer service skills, including the the ability to troubleshoot and resolve issues;

+ Ability to research, interpret, and summarize program and policy information and draw logical conclusions in a manner that provides actionable insights to constinuents;

+ Excellent problem-solving, critical thinking, and analytical skills;

+ Excellent listening, written, and oral communication skills, including the ability to communicate complex and specialized program and policy information to a wide spectrum of audiences in a courteous and effective manner;

+ Ability to make sound and well-informed decisions;

+ Perception of the impact and implications of decisions and commitment to action;

+ Ability to effectively prioritize a variety of projects and functions;

+ Ability to work collaboratively in a team setting and display initiative in helping other staff as needed in achieving the goals of the agency;

+ Ability to maintain confidentiality and work in a high profile environment;

+ Ability to set priorities and manage one's time; and

+ Proficiency with Adobe PDF and Microsoft Office applications (Outlook, Word, PowerPoint, Excel), personal computers, and standard office equipment.

Supervisory Responsibilities/Direct Reports:

There are no supervisory duties or responsibilities at this time.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 on election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

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