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Position Title:

Part-time E-Scooter Manager

Job Description:

Reporting to a Compliance Division Field Supervisor, incumbent performs duties associated with Compliance Division operations while assigned to either a City parking enforcement or impound lot team. Associated duties include: enforcement of parking codes and ordinances, response to parking-related citizen complaints, issuing citations; receipt and processing of impound vehicles or property, response to customer inquiries, payment receipt and issuing property to owners in accordance with established policies and procedures.

We are looking for a part-time E-Scooter Manager to support our Community and Neighborhoods team.

About the Position:

Reporting to the City Transportation Engineer, this position supports the Transportation Division by overseeing day-to-day operations of the dockless e-scooter program. Key responsibilities include advancing program goals through policy development and implementation; managing e-scooter parking stalls; responding to and coordinating resolution of e-scooter-related citizen and key partner complaints; documenting recurring issues and problem areas; managing vendor contracts; and analyzing e-scooter data to inform broader transportation initiatives.

This role is a position of trust and requires a high level of personal and professional integrity. The successful candidate will provide exceptional customer service to internal and external stakeholders, including community members and vendors.

This is a part-time, non-benefited position.

Position Salary Range:

$22.50/hr. - $35.00/hr.

IMPORTANT: Early application submittal is encouraged. This position will remain open until it is filled and may close at any time without notice.

Key Responsibilities:

+ Serves as an ambassador for Salt Lake City, helping citizens & visitors with questions, concerns, and issues related to dockless e-scooters and general information.

+ Manages the dockless e-scooter parking corrals, including implementation of new corral locations (planning corral locations, installation of scooter parking markings on streets and sidewalks, ordering supplies, etc.)

+ Coordinates with dockless e-scooter vendors to respond to scooter-related complaints.

+ Supports the development and implementation of policies, programs, and initiatives that further the goals of the dockless e-scooter program.

+ Responds to and resolves citizen and key partner complaints in assigned areas, including improperly parked e-scooters.  Reports suspicious activity to the proper agency throughout the city.

+ Participates as part of an overall transportation operations team and contributes positively towards team performance goals.

+ Completes all required documentation and reporting related to operational needs.  Accesses secure databases and inputs data as required for official operational purposes. Maintains the integrity of secure informational databases and limits access on a need-to-know basis only.

+ Other duties as assigned.

Minimum Qualifications:

+ Graduation from high school or GED.

+ Must possess a valid state driver’s license or Utah driving privilege card.

+ Must be a minimum of 18 years of age.

+ Ability to work effectively with the public and demonstrate outstanding customer service skills.

+ Ability to constantly meet performance objectives in support of the City’s goals and objectives.

+ Ability to safely operate vehicles.

+ Ability to walk, crouch or bend, and lift moderately heavy objects.

+ Ability to make safety decisions and work in the public right-of-way.

+ Demonstrated ability to read and write legibly and maintain accurate records. The ability to use a computer and computer applications such as MS Office as well as work management systems for the input/retrieval of data and reports.

+ Ability to maintain, uphold and control the integrity of secure informational databases on an operational need-to-know basis only.

+ Proven ability to complete duties while following safety requirements and integrating safety concerns into daily operations

Desired Qualifications:

+ Previous customer service experience.

+ Experience interpreting data and maps.

Working Conditions:

+ Considerable exposure to stressful situations (potentially angry customers as well as exposure to disagreeable elements such as construction zones, extreme heat, cold, rain, ice, snow, excessive noise, exhaust fumes).

+ Moderate physical activity. Requires the ability to walk, drive and ride a bicycle for extended periods and the ability to push pull and lift a minimum of 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

Applicants must be authorized to work for any employer in the U.S. Salt Lake City Corporation is unable to sponsor or take over sponsorship of an employment visa at this time.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law.  Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

Position Type:

Part-time

Department:

Community and Neighborhoods

Full Time/Part Time:

Part time

Scheduled Hours:

20

Salt Lake City is a place where your skills and dedication directly contribute to the community. With a team serving over 200,000 residents, we take pride in delivering meaningful work—from maintaining infrastructure to shaping public programs—with integrity and professionalism.

We value experience, accountability, and results. Our organization recognizes talent and rewards contribution, offering employees opportunities to grow, lead, and make a lasting difference.

If you're driven by public service and want to help shape the future of our city, we’d love to work with you.

Salt Lake City offers a competitive and well-rounded benefits package designed to support your health, financial future, and professional growth. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/) site.

Health & Wellness

+ 95% City-paid medical insurance

+ Dental, vision, life insurance

+ HSA (with $1,000–$2,000 City contribution)

+ Wellness clinic for employees & families

+ Robust Employee Assistance Program (EAP)

Financial Perks

+ Tuition reimbursement (up to $4,000/year)

+ Retirement contributions (pension and/or 401(k))

+ Discounted pet insurance, legal services, and more

Thinking about applying or weighing another offer?

Use our Total Compensation Calculator (https://tools.slc.gov/totalcompensation/) to see the true value of your job offer—including salary, benefits, retirement, and more.

We know time away from work is essential for rest, personal needs, and family life. Salt Lake City offers generous paid leave to help you recharge and stay balanced. To learn more, visit our Benefits & Wellness (https://www.slc.gov/hr/benefits-and-wellness/paid-leave/) site.

+ 12 vacation days to start

+ 12 paid holidays + 1 personal holiday

+ Up to 80 hours personal leave annually

+ 6 - 12 weeks of paid parental leave

+ Bonus leave credit for eligible rehires & public sector transfers

Our Recruitment Team is ready to assist you throughout the entire hiring process—from questions about job openings to application support. Reach the Recruitment Team at 801-535-6699Or email: [email protected]

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.