• Account Collection Specialist

    Old Dominion University (Norfolk, VA)


    Posting Details

     

    Working Title Account Collection Specialist

     

    Position Number 01014A

     

    Department FINANCE OFFICE

     

    Location Norfolk, VA

     

    Type of Position Classified

     

    Type of Job Full Time

     

    EEO Category B Professionals

    Job Description

    This position is responsible for performing the assignment; accounting; and tracking of past due University accounts per the Commonwealth of Virginia and University policy and procedures. This position finalizes accounts with the Department of Taxation. This position performs the assignment of Perkins loans. This position will provide a central point of communication for collection agencies and internal staff.

     

    Type of Recruitment

    Knowledge, skills and abilities

    Working knowledge of the Fair Debt Collection Practices Act, FERPA and Account Receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of Generally Accepted Accounting Principles. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Demonstrated proficiency with Microsoft Office applications, especially Excel. Excellent interpersonal skill, strong problem solving, analytical and communication skills, both written and oral.

     

    Ability to compose effective collection correspondence. Demonstrated ability to work with automated financial systems. Demonstrated ability to perform complex mathematical computations.

     

    Special licenses, registration or certification

     

    None

     

    Education or training

     

    none

     

    Level and type of experience

     

    Some closely related working experience in the collection of delinquent accounts or in student accounts receivable.

    Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

    Some Banner experience. Financial Aid, Student Services, Student Account or related background preferred. Bachelor’s Degree in Accounting, Finance, Business Administration or an equivalent combination of education and/or experience.

     

    Conditions of Employment

     

    This position is considered essential personnel and may be subject to working during university closings.

     

    This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated.

     

    Annual Salary/Hourly Rate Salary commensurate with education and experience

     

    Posting Detail Information

     

    Job Requisition Number S03162

     

    Job Open To General Public

     

    Open Date 12/22/2025

     

    Close Date

     

    Open Until Filled Yes

     

    Special Instructions Summary

    N/A

    Criminal Background Check The final candidate is required to complete a criminal history check.

     

    College Home Page

     

    Department Home Page

    Equity Statement

    It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

     

    Reasonable Accommodation Request

     

    If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

     

    Alternative Hiring Process

     

    In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

     

    To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

     

    To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

    Pay Transparency Nondiscrimination Provision

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

     

    Supplemental Questions

     

    Required fields are indicated with an asterisk (*).

     

    Applicant Documents

    Required Documents

    + Resume

    + Cover Letter/Letter of Application

    Optional Documents

    + Yellow Layoff Form

    + Blue Layoff Card

    + AHP Letter