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Be the welcoming face and central communication hub of the Surgical Family Lounge. This role is essential in creating a positive experience for patients and families while supporting seamless communication, patient flow, and coordination of tests and procedures.

What You'll Do

+ Welcome and support patients and families by greeting visitors, physicians, and staff with professionalism, warmth, and compassion in the Surgical Family Lounge.

+ Serve as the communication hub for the unit by answering phones, managing pages, faxes, and mail, and ensuring timely, accurate information flow.

+ Support patient flow and coordination by scheduling tests, procedures, and transports; updating Bedboard; and communicating changes to the care team.

+ Maintain accurate patient records including charts, identification labels, physician orders, and unit logs in accordance with hospital policies.

+ Utilize hospital systems such as eRecord, MARS, Medipac, Bedboard, and Teletracking to support daily operations.

+ Ensure unit readiness by maintaining par levels of supplies and forms, managing downtime folders, monitoring the Surgical Family Lounge, and completing unit audits as assigned.

+ Promote a calm, healing environment by initiating quiet time and monitoring noise levels.

+ Reconcile charges as needed, including custom braces and CRRT.

+ Maintain office and unit equipment, submitting and following up on repair requests as needed.

+ Uphold patient privacy and safety, strictly adhering to HIPAA, safety standards, and infection prevention policies.

+ Collaborate effectively with multidisciplinary teams while building respectful, professional relationships.

+ Contribute to continuous improvement by supporting departmental changes, participating in projects or committees, and viewing challenges as opportunities.

+ Support team development by serving as a resource and preceptor for new staff and participating in ongoing learning and self-review.

Schedule

This position works a rotating schedule to support surgical operations:

+ 4:30 AM - 1:00 PM

+ 5:00 AM - 1:30 PM

+ 10:00 AM - 6:30 PM

Why This Role Matters

You'll play a vital role in supporting patients and families during critical moments in their surgical journey. Your communication skills, attention to detail, and calming presence will help ensure a smooth, compassionate experience in the Surgical Family Lounge.

+ High school diploma or equivalent experience.

+ Knowledge of medical terminology and computer applications.

+ Ability to effectively communicate both orally and in writing.

+ Completion of a Certified Health Unit Secretary course preferred.

+ In the course of duties may be asked to distribute medications to the nurse at the bedside.

+ Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran