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Company Overview

Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.

Job Overview

The Program Manager serves as the primary operational leader for the ICAM-ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership

This role will be a full-time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as-needed basis. Core hours will be Monday-Friday: 7:00 AM - 6:00 PM EST, and after-hours support for emergency incidents will be required as needed by USCIS.  Position is contingent upon award and client approval.

Primary Duties

Contract Management & Government Relations

+ Manage and coordinate all ICAM teams; report high-level status of major initiatives to ICAM and CISO leadership

+ Provide CISO and DCISO quarterly briefings on ICAM accomplishments and planned activities

+ Respond to data calls and inquiries from USCIS/DHS stakeholders on ICAM-relevant matters

+ Support internal and external reporting and audit activities (including oversight bodies such as DHS, OIG, GAO, and Congress), in coordination with the ICAM ITPM Audit Liaison

Agile Project Leadership & Delivery Oversight

+ Establish and maintain team norms and practices, including standardizing Agile tool usage (Jira, Confluence, GitHub, Microsoft Teams)

+ Manage risk through a risk management plan and an active risk registry

+ Lead collaborative solutioning between contractors and Government stakeholders to drive innovative ICAM advancements

+ Track open impediments, action items, and change requests; drive issue resolution with teams and Federal leads

Governance, Stakeholder Engagement, and Communications

+ Establish governance and stakeholder engagement processes for ICAM programs and releases

+ Develop communications and marketing approaches (ICAM Community of Practice, newsletter, SharePoint collaboration site, and other channels)

+ Develop and maintain ICAM SOPs supporting federally mandated ICAM policies and processes

+ Maintain the ICAM SharePoint site housing SOPs, artifacts, and process descriptions

User Adoption, Service Desk Enablement, and Training

+ Coordinate User Acceptance Testing (UAT) as required

+ Develop learning and training tools for ICAM team members and customers

+ Develop procedure documents for the USCIS Service Desk to support ServiceNow inquiries

24x7 Support Enablement (Duty Officer)

+ Establish a training and Duty Officer certification process and ensure requirements are met before personnel assume roles

+ Coordinate and schedule support functions to ensure 24x7 coverage

Staffing, Resource Management, and Workforce Actions

+ Manage all contractor resources and supervise contractor staff performance

+ Maintain ICAM org charts and staffing plans; manage recruiting to ensure full staffing across ICAM teams

+ Ensure the CO and COR are notified of each contract employee termination/resignation within five (5) days of occurrence

Compliance, Accessibility, and Reporting

+ Optimize UI/UX across ICAM applications, including Section 508-compliant, mobile-responsive web applications

+ Ensure Section 508 conformance validation occurs within each iteration and release containing UI functionality

+ Ensure web-based components are tested using the DHS Trusted Tester methodology by DHS-certified Trusted Testers (provide certification IDs upon request)

+ Oversee Section 508 deliverables, including Test Plans, Test Results, and Accessibility Conformance Reports (ACRs)

+ Submit quarterly reporting identifying Trusted Tester population details and provide updates within 10 working days of any population change

Deliverables Management

+ Manage deliverable routing and acceptance cycle with the ICAM Branch Chief, ICAM Federal Leads, CO, and COR

+ Track Government review timelines and manage resubmission timelines

Required Qualifications

Education & Experience

+ Candidates must possess a minimum of ten (10) years of progressively responsible program or project management experience, including at least five (5) years leading complex federal (or similarly regulated) IT/cybersecurity programs with multiple stakeholders and cross-functional delivery teams

+ Bachelor’s degree in Business, Information Technology, Engineering, Management, or a related discipline is required; in lieu of a degree, candidates must possess fourteen (14) years of progressively responsible experience described above

+ Ability to document and demonstrate certification, experience, and ICAM-related knowledge as part of Key Personnel qualification submission requirements

+ Understanding of and familiarity with working in an Agile environment

+ PMP Certification (Active)

+ Strong written and verbal communication skills, including executive briefing development and facilitation

•​​​​​​ Core Skills

+ Proven ability to manage program execution across multiple Agile teams, balancing roadmap delivery, operations, governance, and stakeholder communications

+ Demonstrated experience with Agile delivery tooling governance (Jira, Confluence, GitHub, Microsoft Teams)

Preferred Qualifications

+ Master’s degree in Business, Information Technology, Engineering, Management, or a related discipline is preferred

+ Experience supporting Federal ICAM programs and implementing identity, authentication, authorization, and access governance capabilities (for example SSO, RBAC, OAuth/OIDC, PKI)

+ Technical acumen supporting Java-based applications and modern DevOps delivery stacks

+ Experience driving Section 508 compliance execution (planning, testing coordination, reporting)

Clearance

+ Must be able to obtain and maintain the DHS/USCIS required clearance level and complete all suitability/onboarding requirements

Salary Range

+ $80,000 - $122,000

Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.

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