• Program Manager

    Development InfoStructure (Camp Springs, MD)


    Company Overview

     

    Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.

    Job Overview

    The Program Manager serves as the primary operational leader for the ICAM-ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership

     

    This role will be a full-time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as-needed basis. Core hours will be Monday-Friday: 7:00 AM - 6:00 PM EST, and after-hours support for emergency incidents will be required as needed by USCIS.  Position is contingent upon award and client approval.

    Primary Duties

    Contract Management & Government Relations

    + Manage and coordinate all ICAM teams; report high-level status of major initiatives to ICAM and CISO leadership

    + Provide CISO and DCISO quarterly briefings on ICAM accomplishments and planned activities

    + Respond to data calls and inquiries from USCIS/DHS stakeholders on ICAM-relevant matters

    + Support internal and external reporting and audit activities (including oversight bodies such as DHS, OIG, GAO, and Congress), in coordination with the ICAM ITPM Audit Liaison

    Agile Project Leadership & Delivery Oversight

    + Establish and maintain team norms and practices, including standardizing Agile tool usage (Jira, Confluence, GitHub, Microsoft Teams)

    + Manage risk through a risk management plan and an active risk registry

    + Lead collaborative solutioning between contractors and Government stakeholders to drive innovative ICAM advancements

    + Track open impediments, action items, and change requests; drive issue resolution with teams and Federal leads

    Governance, Stakeholder Engagement, and Communications

    + Establish governance and stakeholder engagement processes for ICAM programs and releases

    + Develop communications and marketing approaches (ICAM Community of Practice, newsletter, SharePoint collaboration site, and other channels)

    + Develop and maintain ICAM SOPs supporting federally mandated ICAM policies and processes

    + Maintain the ICAM SharePoint site housing SOPs, artifacts, and process descriptions

    User Adoption, Service Desk Enablement, and Training

    + Coordinate User Acceptance Testing (UAT) as required

    + Develop learning and training tools for ICAM team members and customers

    + Develop procedure documents for the USCIS Service Desk to support ServiceNow inquiries

    24x7 Support Enablement (Duty Officer)

    + Establish a training and Duty Officer certification process and ensure requirements are met before personnel assume roles

    + Coordinate and schedule support functions to ensure 24x7 coverage

    Staffing, Resource Management, and Workforce Actions

    + Manage all contractor resources and supervise contractor staff performance

    + Maintain ICAM org charts and staffing plans; manage recruiting to ensure full staffing across ICAM teams

    + Ensure the CO and COR are notified of each contract employee termination/resignation within five (5) days of occurrence

    Compliance, Accessibility, and Reporting

    + Optimize UI/UX across ICAM applications, including Section 508-compliant, mobile-responsive web applications

    + Ensure Section 508 conformance validation occurs within each iteration and release containing UI functionality

    + Ensure web-based components are tested using the DHS Trusted Tester methodology by DHS-certified Trusted Testers (provide certification IDs upon request)

    + Oversee Section 508 deliverables, including Test Plans, Test Results, and Accessibility Conformance Reports (ACRs)

    + Submit quarterly reporting identifying Trusted Tester population details and provide updates within 10 working days of any population change

    Deliverables Management

    + Manage deliverable routing and acceptance cycle with the ICAM Branch Chief, ICAM Federal Leads, CO, and COR

    + Track Government review timelines and manage resubmission timelines

    Required Qualifications

    Education & Experience

     

    + Candidates must possess a minimum of ten (10) years of progressively responsible program or project management experience, including at least five (5) years leading complex federal (or similarly regulated) IT/cybersecurity programs with multiple stakeholders and cross-functional delivery teams

    + Bachelor’s degree in Business, Information Technology, Engineering, Management, or a related discipline is required; in lieu of a degree, candidates must possess fourteen (14) years of progressively responsible experience described above

    + Ability to document and demonstrate certification, experience, and ICAM-related knowledge as part of Key Personnel qualification submission requirements

    + Understanding of and familiarity with working in an Agile environment

    + PMP Certification (Active)

    + Strong written and verbal communication skills, including executive briefing development and facilitation

    •​​​​​​ Core Skills

    + Proven ability to manage program execution across multiple Agile teams, balancing roadmap delivery, operations, governance, and stakeholder communications

    + Demonstrated experience with Agile delivery tooling governance (Jira, Confluence, GitHub, Microsoft Teams)

    Preferred Qualifications

    + Master’s degree in Business, Information Technology, Engineering, Management, or a related discipline is preferred

    + Experience supporting Federal ICAM programs and implementing identity, authentication, authorization, and access governance capabilities (for example SSO, RBAC, OAuth/OIDC, PKI)

    + Technical acumen supporting Java-based applications and modern DevOps delivery stacks

    + Experience driving Section 508 compliance execution (planning, testing coordination, reporting)

    Clearance

    + Must be able to obtain and maintain the DHS/USCIS required clearance level and complete all suitability/onboarding requirements

     

    Salary Range

     

    + $80,000 - $122,000

     

    Devis is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.

     

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