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### Job Duties

Online Sales & Merchandising

Manage day-to-day operations of online sales platforms (e.g., ShopGoodwill, Goodwill Books, eBay, Amazon, or internal websites).

Develop merchandising strategies to optimize listing quality, product visibility, and sales performance.

Oversee product research, authentication, pricing, and categorization to ensure accuracy and maximize revenue.

Monitor sales metrics, platform analytics, and conversion trends to inform strategy and weekly goals.

Supervise, train, and support e-commerce associates, photographers, listers, and shipping staff.

Create and oversee daily workflow processes including sorting, listing, quality control, and fulfillment.

Foster a mission-driven, performance-oriented culture focused on accuracy, efficiency, and ethical stewardship of donations.

Develop and refine standard operating procedures for e-commerce production and fulfillment.

Maintain inventory tracking systems and coordinate with retail stores and donation centers for product sourcing.

Ensure orders are accurately processed, packed, and shipped in a timely manner.

Maintain compliance with organizational policies, donor intent considerations, and platform-specific standards.

Collaborate with marketing to promote online store offerings and special collections.

Manage online customer service through professional, mission-aligned communication.

Identify opportunities for improved brand visibility and customer engagement through photos, descriptions, and storytelling.

Track daily/weekly/monthly sales performance and provide regular reports to leadership.

Create revenue forecasts and help set annual goals for the e-commerce department.

Manage e-commerce budget, supplies, and equipment needs efficiently.

Analyze trends in resale, vintage, secondhand fashion, and collectibles to anticipate market opportunities.

Recommend new platforms, tools, or technologies to increase efficiency and revenue.

Lead continuous improvement initiatives, including digital transformation projects and process optimization.

### Minimum Education Required

None

### Minimum Experience Required

2–4+ years of experience in e-commerce, online retail, or related field.

Experience with photography, product staging, and listing optimization.

Familiarity with inventory management systems and shipping platforms.

Experience with online selling platforms (eBay, Amazon, Shopify, ShopGoodwill, etc.).

Strong leadership and team-management skills.

Excellent organizational abilities with a focus on workflow efficiency.

Ability to analyze data, interpret KPIs, and make strategic recommendations.

Strong written communication and product-merchandising skills.

Knowledge of vintage items, apparel, electronics, collectibles, and hard goods.

### Shift

First (Day)

### Number of Openings

0

### Public Transportation Accessible

Yes

### Veterans Encouraged to Apply

Yes

### Physical Required

No

### Drug Test Required

No

### Compensation

$48,000.00 - $50,000.00 / Annually

### Postal Code

55802

### Place of Work

On-site

### Requisition ID

4479

### Job Type

Full Time

### Job Benefits

Competitive pay & benefits

Career advancement pathways

Flexible work schedules to create a schedule that allows for a work/home balance.

Bonus incentive plans

Retirement & 401K planning with company match (Up to 6%)

Employee Assistance Program (Crisis counseling, financial planning, legal consultation, mental health counseling, wellness resources)

Knowing you are part of making an impact in people’s lives

Critical Illness and accident insurance

Basic life insurance at no cost, with voluntary and spousal coverage options

A culture built upon our core values of: Trust, Respect, Dedication, Responsibility, and Innovation

Career support and planning

### Application Link

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=06dbfc63-aea3-4c8b-b36f-ca1ff7034f07&ccId=19000101_000001&lang=en_US&jobId=561031