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Position Summary...

What you'll do...

Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all

programs and practices; developing corrective actions for violations or non-compliance; and supporting the Open Door Policy.

Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across

designated area; partnering with operators to ensure adoption and seamless execution of digital change initiatives, mobile applications, digital

roadmaps, and product launches through training, communication, technology, and guidance; working with operators on strategy execution;

facilitating alignment between teams within different workstreams working across digital space; determining and supporting resource requirements;

reacting to changes in the retail environment; building strategies and providing recommendations and process improvement plans that facilitate

market share growth and adoption of digital products.

Drives omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data; reviewing key performance

indicators (KPIs) (for example, customer satisfaction scores, wait time, sales, product quality) and building action plans to improve performance;

researching, evaluating, and analyzing data (for example, competitor insights, root cause analysis, industry benchmarks); identifying and analyzing

operational gaps; developing and implementing solutions to improve program and process metrics (for example, productivity, quality); leading process

improvement projects; utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience in

delivery services, pickup, site to store, and online grocery pickup; managing and assessing program performance by tracking activities, goals, targets,

KPIs, and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns.

Drives store level efforts for omni-channel adoption through social media networks and store level customer interactions; providing guidance to store

associates to enable omni-channel service and product adoption initiatives (for example, technology walkthroughs, associate knowledge level

assessments, facility driven social media posts, promotion of available services); providing associates with tools and resources to grow wallet share

for omni-channel services and products.

Drives implementation plans to align with market performance data; identifying areas of potential improvement; maintaining partnerships with

stakeholders to monitor and align progress and execution; tracking and reporting on financial performance and providing recommendations on new

process improvements.

Monitors compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by

incorporating these into the development and implementation of business plans; providing feedback to the key stakeholders around specific

municipal, county, or state laws that impact digital services to prevent negative impacts on the business.

Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key community

outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and

initiatives; and supporting associate efforts in these areas.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business

plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring

progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work

environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching

for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to

others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business

partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;

and participating in and supporting community outreach events. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Bachelor's Degree in business, management, or a related field and 2 years’ experience in retail operations or related field OR 5 years' experience in retail operations or related field.

Valid state-issued driver’s license.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Customer service environment, Digital change initiatives, Management experience within Walmart Operations, Managing a grocery retail operation, Project Management, Retail Management

Primary Location...

6315 82Nd St, Lubbock, TX 79424-3681, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.