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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen is seeking a strategic and execution-focused leader to drive how we activate our digital portfolio through channel partners, marketplaces, and the connected ecosystem. The Senior Director, Segment Solutions Lead – Channel & Market Activation will define and lead the strategy & execution that connects Lumen’s products and platforms into scalable partner motions — ensuring our solutions are packaged, priced, and positioned for growth through third-party channels, marketplaces, and strategic alliances.

This role bridges product strategy, partner engagement, and commercial design. The leader will focus on how we create repeatable, partner-ready offers that drive customer adoption, improve ease of doing business, and accelerate revenue across the ecosystem.

Reporting to the SVP of Product, this role partners closely with Product, GTM, Sales, Marketing, and Commercial Operations to define and operationalize Lumen’s next-generation channel and ecosystem model.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

+ Channel & Ecosystem Strategy: Develop and execute the overall channel and marketplace strategy for Lumen’s digital products, defining how we scale distribution through hyperscaler marketplaces, master agents, VARs, and system integrators.

+ Offer Packaging & Portfolio Integration: Evaluate the Lumen product portfolio and lead efforts to package solutions into cohesive, channel-ready offers with clear value propositions, pricing constructs, and attach motions.

+ Commercial Design & Pricing Alignment: Partner with Finance and Product to define market-aligned pricing frameworks, discount structures, and incentive programs that drive partner participation and margin clarity.

+ Route-to-Market Enablement: Define the processes and tools that simplify how partners transact, configure, and deliver Lumen solutions — including integration into digital marketplaces and partner portals.

+ Ecosystem Integration: Build and manage relationships with key ecosystem partners to ensure Lumen’s offers are visible, consumable, and differentiated.

+ Execution & Measurement: Translate the strategy into execution — including metrics, revenue targets, and adoption KPIs for each partner route. Drive ongoing optimization of portfolio mix, attach rates, and profitability.

+ Collaboration & Alignment: Work cross-functionally with Product, Marketing, and Sales Enablement to ensure partner programs, collateral, and training are aligned with portfolio priorities and segment strategies.

+ Market Insight & Feedback Loop: Gather and synthesize partner and market feedback to inform product roadmap priorities, commercial models, and future investments in the Lumen digital platform.

What We Look For in a Candidate

+ 12+ years of experience in channel strategy, ecosystem development, or commercial product leadership in technology, telecom, or cloud environments.

+ Deep understanding of partner economics, marketplace dynamics, and multi-channel go-to-market models.

+ Proven experience in developing partner-ready offers and commercial constructs that drive measurable growth.

+ Strong collaboration skills across Product, Marketing, and Sales organizations, with the ability to translate technical capabilities into compelling commercial outcomes.

+ Demonstrated ability to build and manage relationships with strategic partners and marketplaces.

+ Strong analytical and financial acumen — able to translate market feedback into pricing, incentives, and packaging recommendations.

+ Excellent communication and executive presence, capable of influencing across functions and geographies.

Core Competencies

+ Ecosystem & Channel Thinking

+ Market & Commercial Insight

+ Collaboration & Influence

+ Portfolio Integration & Packaging

+ Strategic Agility & Execution Discipline

+ Partner Enablement & Adoption

+ Accountability & Results Orientation

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI

$188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-Remote

Requisition #: 340972

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.