• Customer Support Specialist I

    US Tech Solutions (WI)


     

    Duration: 08 Months

    Job Description:

    + As a member of the Americas Fulfillment team, you will be an active contributor to the Region ITO, on time delivery to customer RFQ.

    + This role will require you to function as a quote manager for the Client.

    Key Responsibilities:

    + Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues

    + Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines

    + Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)

    + Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery

    + Support system enhancements and key initiatives that affect parts fulfillment operations

    + Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence

    + Manage quote data quality across the lifecycle of quote- emphasis on key dates

    Qualifications:

    + Experience in customer support or related roles. Strong communication and problem solving skills.

    + Proficiency in CRM software and support tools.

    + Excellent interpersonal skills and a customer focused attitude.

    + Ability to succeed in a team environment and across a matrixed organization

    + Proficiency in Microsoft Office Software

    + SAP experience

    Education:

    + High school diploma or equivalent; associate degree preferred.

    About US Tech Solutions:

    US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

     

    US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.